Marquis McCruter
Cleveland,OH
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Owner
Golo Delivery LLC
Willoughby, OH
01.2019 - Current
- Identified new opportunities for growth, expansion, and diversification.
- Collaborated with other owners on joint ventures and shared resources.
- Developed strategic plans to increase profitability and efficiency.
- Ensured compliance with local, state, and federal regulations.
- Analyzed industry trends to develop competitive strategies.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant Manager
Amazing Airport Transportation
Cleveland, OH
11.2018 - Current
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Housekeeping Supervisor
Cedar Fair
Sandusky, OH
01.2013 - 09.2013
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Responded promptly to maintenance requests from guests or staff members.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Practiced safe work habits and wore protective safety equipment.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and damp-mopped private stairways and hallways.
Education
High School Diploma -
South High School
Willoughby, OH05-2009
Some College (No Degree) - Criminal Justice
Lakeland Community College
Willoughby, OHSkills
- Business Management
- Labor Relations
- Budget Administration
- Marketing tactics
- Regulatory Compliance
- Administrative Oversight
- Chemical Handling
- Waste disposal
- Staff Scheduling
- Cleaning practices
- Vacuuming and sweeping
- Sanitation Standards
- Cleaning and sanitation
Timeline
Owner
Golo Delivery LLC
01.2019 - Current
Assistant Manager
Amazing Airport Transportation
11.2018 - Current
Housekeeping Supervisor
Cedar Fair
01.2013 - 09.2013
High School Diploma -
South High School
Some College (No Degree) - Criminal Justice
Lakeland Community College
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