MARQUIS MOORE
Houston,TX
Summary
Visionary IT leader specializing in driving technology initiatives across legal, financial, and government sectors. Skilled at aligning IT strategy with business goals, optimizing operations, and leading top-performing teams. Expert in digital transformation, improving user experiences, and achieving cost savings. Recognized for creating scalable IT environments to support organizational growth. Seeking IT Director role to drive innovation, efficiency, and digital excellence.
Overview
12
12
years of professional experience
Work History
IT Manager
Steptoe & Johnson PLLC
02.2021 - Current
- Directed IT support operations for a 800+ user environment across 18 offices nationwide, overseeing infrastructure, IT support, and service delivery.
- Led digital transformation efforts including migration to cloud-based services (O365, Azure) and ServiceNow Xanadu optimization, improving efficiency and support KPIs.
- Spearheaded the development and deployment of self-service knowledge bases, reducing help desk ticket volume by 40% and delivering over $80K in annual cost savings.
- Built and mentored a high-performing IT support team, cultivating a culture of professional development, continuous improvement, and service excellence.
- Developed and managed IT budgets and forecasts for strategic IT initiatives, infrastructure upgrades, and technology enablement projects.
- Negotiated and managed vendor contracts to optimize service quality and maximize ROI on technology investments.
- Served as a trusted advisor to executive leadership, aligning IT initiatives with organizational goals, driving innovation, and enhancing business continuity and disaster recovery planning.
Senior IT Support Specialist
Weaver & Tidwell
04.2018 - 02.2021
- Led support operations for over 1,500 users through enterprise ticketing systems, maintaining 98% SLA compliance and implementing initiatives that drove a 15% improvement in service delivery efficiency.
- Oversaw onboarding for approximately 50 new hires per quarter, including hardware provisioning, account setup, and permissions management.
- Diagnosed and resolved complex user-reported issues, minimizing downtime and improving user satisfaction.
- Managed system configurations, software deployments, and hardware repairs, optimizing system performance to support business operations.
25B Information Technology Specialist
United States Army Reserve
02.2013 - 02.2019
- Administered and secured military IT networks maintaining 100% operational security and ensuring compliance with Department of Defense (DoD) cybersecurity standards.
- Managed and maintained IT infrastructure, including servers and network devices, ensuring high availability and operational efficiency.
- Provided technical support in high-pressure environments, resolving hardware, software, and connectivity issues.
- Tracked and maintained an inventory of 2,500+ IT assets, ensuring 100% operational readiness and meeting all regulatory compliance requirements during annual audits.
Technical Support Representative
Charter Spectrum
10.2015 - 03.2018
- Provided expert-level support for 300+ escalated technical and service-related issues monthly and maintaining customer satisfaction scores above 4.9 stars out of 5.
- Collaborated with cross-functional teams to resolve complex service disruptions and enhance service offerings.
Education
Bachelor of Science - Information Technology
Purdue Global
Lafayette, IN12-2026
Skills
- IT service management
- Technology compliance management
- IT sourcing and acquisition
- IT asset management
- IT expenditure oversight
- Data-driven business analysis
Timeline
IT Manager
Steptoe & Johnson PLLC
02.2021 - Current
Senior IT Support Specialist
Weaver & Tidwell
04.2018 - 02.2021
Technical Support Representative
Charter Spectrum
10.2015 - 03.2018
25B Information Technology Specialist
United States Army Reserve
02.2013 - 02.2019
Bachelor of Science - Information Technology
Purdue Global
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