Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marquis Pitts

Cincinnati

Summary

Adept at fostering positive customer relationships and ensuring timely, accurate deliveries, my tenure at USPS honed my problem-solving and customer service skills. At Longhorn Steakhouse and Bob Evans Restaurant, I enhanced dining experiences through efficient service and team collaboration, showcasing my ability to multitask and maintain attention to detail.

Overview

14
14
years of professional experience

Work History

Mail Carrier

USPS
01.2018 - 06.2024
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled mail and packages with care to prevent damage during delivery.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.

Food Waiter

Longhorn Steakhouse
01.2016 - 01.2018
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
  • Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
  • Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.

Food Waiter, Manager

Bob Evans Restaurant
04.2010 - 02.2016
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
  • Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
  • Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.

Education

Culinary Arts

Cincinnati State Technical And Community College
Cincinnati, OH

High School Diploma - Business

East End Community Heritage High School
Cincinnati, OH
05.2013

Skills

  • Safety awareness
  • Parcel delivery
  • Weather tolerance
  • Vehicle loading
  • Time management
  • Customer service
  • Problem-solving
  • Friendly, positive attitude
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Organizational skills
  • Organization and time management
  • Decision-making
  • Problem resolution

Languages

Spanish
Elementary

Timeline

Mail Carrier

USPS
01.2018 - 06.2024

Food Waiter

Longhorn Steakhouse
01.2016 - 01.2018

Food Waiter, Manager

Bob Evans Restaurant
04.2010 - 02.2016

Culinary Arts

Cincinnati State Technical And Community College

High School Diploma - Business

East End Community Heritage High School

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Marquis Pitts