Marquis Willis
Chicago,IL
Summary
Accomplished Security Supervisor with a proven track record at Allied Universal Security Services, excelling in CCTV monitoring and team leadership. Skilled in emergency response and staff management, I have significantly enhanced security protocols and team efficiency. My adeptness in policy enforcement and fostering a safe, responsive environment underscores my commitment to excellence.
Overview
9
9
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
05.2023 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Security Officer
Titan Security
07.2020 - 05.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Shift Manager
Popeyes Chicken
04.2018 - 06.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Crew Member
Popeyes Chicken
04.2015 - 11.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Perspectives IIT Math And Science Academy
3663 South Wabash Ave05.2018
Skills
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security personnel training
- Daily incident reporting
- Emergency Response
- Policy Enforcement
Timeline
Security Supervisor
Allied Universal Security Services
05.2023 - Current
Security Officer
Titan Security
07.2020 - 05.2023
Shift Manager
Popeyes Chicken
04.2018 - 06.2020
Crew Member
Popeyes Chicken
04.2015 - 11.2017
High School Diploma -
Perspectives IIT Math And Science Academy