Marquise Davis
Marietta,GA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
United Digestive
Atlanta, Georgia
09.2023 - Current
- Contacted customers about potential service upgrades, new services and account changes.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided exceptional customer service to ensure customer satisfaction.
General Manager
Kids Empire
Johns Creek, Georgia
04.2021 - 09.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Shift Leader
Best Buy
Smyrna, Georgia
01.2017 - 04.2021
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Monitored inventory levels and ordered supplies as needed.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Scheduled staff shifts, considering peak times and individual availability.
Education
High School Diploma -
South Cobb High School
Austell, GASkills
- Account updating
- Complaint resolution
- Scheduling
- Problem resolution
- Retail sales customer service
- Multi-task management
- Data entry
- De-escalation techniques
- Shift scheduling
- Conflict resolution
Timeline
Customer Service Representative
United Digestive
09.2023 - Current
General Manager
Kids Empire
04.2021 - 09.2023
Shift Leader
Best Buy
01.2017 - 04.2021
High School Diploma -
South Cobb High School