Marquise Gordon
Albuquerque,NM
Summary
Highly motivated individual with a proven record of cultivating client relationships, executing sales strategies, and exceeding revenue goals. Demonstrates strong abilities in leveraging product knowledge to secure new business and maintain existing accounts. Known for innovative problem-solving skills and building strong rapport with clients to foster loyalty. Consistently achieves sales goals and high customer satisfaction. Technology proficient and thrives in a professional setting.
Overview
9
9
years of professional experience
Work History
ACCOUNT EXECUTIVE
EPHESUS OFFICE TECHNOLOGIES
Albuquerque, NM
02.2025 - Current
- Ensured client loyalty by promptly and effectively handling customer service inquiries.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Enhanced client satisfaction by fostering strong relationships through effective communication.
- Ensured accurate portrayal of product offerings during client negotiations by staying informed.
- Facilitated mutually beneficial contract agreements.
- Engaged in networking events and trade shows to enhance company visibility.
FINANCIAL SERVICES REPRESENTATIVE
FIDELITY INVESTMENTS
ALBUQUERQUE, NM
06.2023 - 02.2025
- Enabled clients to achieve financial success through confident decision-making and clear guidance.
- Assisted customers with a variety of tasks such as account balance inquiries, withdrawal assistance, fund transfers, and resource location.
- Assisted clients in comprehending challenging financial concepts
- Worked together with various teams to provide comprehensive client resolutions.
SALES REPRESENTATIVE
CELLULAR SALES
ALBUQUERQUE, NM
04.2021 - 09.2022
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Conducted customer needs analysis to identify potential customers and maximize sales opportunities.
- Expanded customer base through proactive outreach and tailored recommendations for business cellular solutions.
FIELD SERVICE TECHNICIAN
MASTEC TECHNOLOGIES
FARMINGTON, NM
08.2020 - 12.2020
- Provided onsite assistance for DirecTV cable systems
- Performed maintenance and troubleshooting on customer cable equipment
- Demonstrated product features to enhance customer satisfaction
SALES ASSOCIATE/CASHIER
DICK'S SPORTING GOODS
FARMINGTON, NM
10.2018 - 12.2019
- Provided comprehensive training to newly hired cashiers while simultaneously fulfilling duties as a footwear sales associate
- Maintained organized shelves by regularly replenishing stock to meet customer demand.
- Aided individuals in finding and ordering various types of merchandise, including footwear
- Managed the setup of fresh displays for various merchandise types.
BOH TEAM MEMBER
CHICK-FIL-A
FARMINGTON, NM
08.2016 - 07.2017
- My duties included prepping, breading, cooking, and making/boxing the chicken products
- I also occasionally took orders and served food to guests.
Education
Full Stack Web Development -
University Of Arizona Boot Camp
03.2023
Highschool Diploma In US -
Aztec High School
Aztec, NM05.2018
Skills
- Financial Services
- Computer Proficiency
- Customer Relationship Management
- Customer Retention Strategies
- Customer Account Management
- Consultative Sales Techniques
- Rapport Building
- New Business Development
Timeline
ACCOUNT EXECUTIVE
EPHESUS OFFICE TECHNOLOGIES
02.2025 - Current
FINANCIAL SERVICES REPRESENTATIVE
FIDELITY INVESTMENTS
06.2023 - 02.2025
SALES REPRESENTATIVE
CELLULAR SALES
04.2021 - 09.2022
FIELD SERVICE TECHNICIAN
MASTEC TECHNOLOGIES
08.2020 - 12.2020
SALES ASSOCIATE/CASHIER
DICK'S SPORTING GOODS
10.2018 - 12.2019
BOH TEAM MEMBER
CHICK-FIL-A
08.2016 - 07.2017
Full Stack Web Development -
University Of Arizona Boot Camp
Highschool Diploma In US -
Aztec High School