Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Marquise Key

Chicago,IL

Summary

Proven Sales Marketing Executive with a robust background in customer service and a track record of enhancing customer satisfaction at Dollfaceskin Llc. Excels in conflict resolution and data entry, demonstrating exceptional critical thinking and relationship-building skills. Achieved a significant improvement in customer feedback scores by 20% through effective complaint handling and product knowledge.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Dollfaceskin Llc
09.2024 - Current

Answer questions and explain procedures for customers

Warehouse Worker

Staffing Agency
10.2019 - 03.2021

Forklifting

Sales Marketing Executive

Ebm Marketing
02.2015 - 01.2019

Customer service representative

Education

High School Diploma -

Marshall
Chicago, IL
06.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Call management
  • Product knowledge
  • Appointment scheduling

Timeline

Customer Service Representative

Dollfaceskin Llc
09.2024 - Current

Warehouse Worker

Staffing Agency
10.2019 - 03.2021

Sales Marketing Executive

Ebm Marketing
02.2015 - 01.2019

High School Diploma -

Marshall
Marquise Key