Hi, I’m
Marquise Lee
Mexia,TX
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication, time management and problem-solving skills. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills.
Overview
14
years of professional experience
1
Certification
Work History
Texas Department Of Family And Protective ServiceWaco , TX
CVS Specialist I
11.2014 - 08.2022
Job overview
- Followed all company policies and procedures to deliver quality work.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
- Assessed clients for abuse and neglect to compile documentation for court reports.
- Managed case loads of 15 families.
- Attended Legal Court Proceedings monthly.
Texas Health And Human Services Commission Mexia, TX
Medical Eligibility Specialist
11.2015 - 11.2017
Job overview
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Documented all communication with applicants and inputted information into system using Data Broker.
- Managed processing of financial assistance and food stamp benefits applications.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Interviewed applicants and explained scope of different available benefits.
- Processed over 40 customer applications daily.
City Of Groesbeck Groesbeck , TX
Utility Billing Clerk
01.2011 - 11.2014
Job overview
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Created improved filing system to maintain secure client data.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collected data to complete detailed financial reports for stakeholders and management.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Conducted billing for over 3,000 customers monthly.
Education
Penn Foster Career SchoolScranton, PA
High School Diploma
05.2008
Texas A&M University - CommerceCommerce, TX
No Degree from Psychology
Skills
- Case Documentation
- Intervention Planning
- Protective Services
- Risk Assessment
- Customer Contact
- Bookkeeping Procedures
- Billing Statement Management
- Account Collections
- Team Oriented
- Customer Satisfaction
- Best Practices and Standards
- Paperwork Organization
Certification
Texas Department of Insurance - Certified All Lines Insurance Claims Adjuster.
Timeline
Medical Eligibility Specialist
Texas Health And Human Services Commission
11.2015 - 11.2017
CVS Specialist I
Texas Department Of Family And Protective Service
11.2014 - 08.2022
Utility Billing Clerk
City Of Groesbeck
01.2011 - 11.2014
Penn Foster Career School
High School Diploma
Texas A&M University - Commerce
No Degree from Psychology
Texas Department of Insurance - Certified All Lines Insurance Claims Adjuster.
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