Marquise L. Thomason
Clarksville,TN
Summary
Versatile professional with extensive experience in operational support for client companies. Proven track record as an innovative change agent driving efficiency in business operations. Committed to enhancing customer satisfaction through effective administrative practices.
Overview
8
8
years of professional experience
Work History
Operation Support Specialist
Krispy Krunch Food
Nashville, Tennessee
01.2024 - Current
- Conducted ongoing, scheduled store audits to ensure compliance with agreements and brand standards.
- Documented concerns and collaborated with operators to develop performance improvement plans.
- Delivered on-the-job training and certification for Operators and employees using current operations guide.
- Coordinated rollout of key promotions and new products, ensuring effective integration with other initiatives.
- Identified Key Performance Indicators, resolved issues, and ensured follow-up for continuous improvement.
- Influenced operators on benefits of high-performance operations and sound business investments.
- Collaborated with Launch and Sales teams to optimize transition from New Store Openings to growth phase.
MULTI UNIT DIRECTOR
HMS Host
01.2022 - 01.2024
- Recruit, Develop, and Train assistant managers and employees in operations of the restaurant that exceed quality service and cleanliness expectations.
- Ensure completion of quarterly projections; and manage labor, forecasting, payroll, and talent acquisition efforts.
- Create implementation plans to support execution of Starbucks, Chick-fil-A and Chili’s initiatives to achieve both operational excellence and business results.
- Perform human-resource-management activities involving unemployment insurance, benefits, payroll, and new-employee hiring.
- Assisted in opening a new store as lead operational manager in what the company calls as the orange role where key roles such as managing smart sheets to ensure key milestones were hit on schedule and communicating with the team regarding any obstructions preventing projects from proceeding on time.
- Handled the ordering of restaurant inventory including small wares, setting up accounts with vendors, hiring staff, working with contractors to set up visits from the local health department, and the ABC board, and working as the liaison between the company and the landlord (airport authority).
OPERATIONS MANAGER
Olive Garden
01.2018 - 01.2022
- Hired, Trained, and Coached 50+ staff members on customer service skills, food and beverage knowledge, and health and safety standards.
- Managed all aspects of catering events including preparation, transportation, and arrangement.
- Implemented employee turnover plan by employing a winning culture where team members feel prepared for success.
- Consistently met guest satisfaction of +80% by ensuring staff were trained properly and that staffing levels were appropriate for expected guest counts.
- Achieved AvsT’s of 18% for bar supplies by performing weekly counts and ensuring bartenders read receipts and used jiggers to ensure proper levels were being used while making drinks.
- Achieved AvsT’s of 10% for food by performing weekly counts on problem items and ensuring food was stored properly and that cooks understood the recipes and utilized the correct utensils for portioning.
Education
Bachelor of Arts - Business Administration- Managerial Finance
University of Mississippi
Oxford, MS01.2018
Skills
- Team leadership
- Process improvement
- Strategic planning
- Operations oversight
- Leadership development
- Performance analysis
- Schedule management
- Project management
- Inventory control
- KPI tracking
- Revenue generation
- Performance enhancement
- Business forecasting
- Administrative oversight
- Training and mentoring
- Profit and loss management
- Purchasing and planning
- Talent acquisition
- Payroll administration
- Vendor relations
- Customer relationship management
- Systems implementation
- Workflow planning
- Project development
- Budget control and preparation
Community Service
- Drive-thru Food Pantry volunteer, Mid-South Food Bank & Bethel Church
- Member, National Association of Black Accountants (NABA)
- Member, Ole Miss Marching Band
- Member, Ole Miss Intervarsity
Professional Development
- Small Project Management Foundations, LinkedIn Learning, 01/01/23
- Organizational Thought Leadership, LinkedIn Learning, 01/01/23
- Leading with a Growth Mindset, LinkedIn Learning, 01/01/23
- Strategic Planning Foundations, LinkedIn Learning, 01/01/23
- Strategic HR and Why It Matters, LinkedIn Learning, 01/01/23
Timeline
Operation Support Specialist
Krispy Krunch Food
01.2024 - Current
MULTI UNIT DIRECTOR
HMS Host
01.2022 - 01.2024
OPERATIONS MANAGER
Olive Garden
01.2018 - 01.2022
Bachelor of Arts - Business Administration- Managerial Finance
University of Mississippi