Marquise Moore
Pinellas Park ,FL
Summary
Dynamic professional with a proven track record at Bayfront Hospital, excelling in coaching and mentoring teams to enhance performance. Skilled in operations management and conflict resolution, I fostered a positive work environment, significantly improving employee morale and patient satisfaction through effective communication and attention to detail.
Overview
2023
2023
years of professional experience
Work History
Team Lead
Bayfront Hospital
Saint Petersburg Fl
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
Patient Acess Service Rep
BayCare
Clearwater Fl
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Facilitated timely appointment scheduling for improved patient access to healthcare services.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Provided excellent customer service to patients and medical staff.
Customer Service
At Home
07.2021 - 08.2022
- Contributed to higher occupancy rates through outstanding customer service.
- Provided direct customer service and support for Number commercial clients.
- Delivered superior customer service and handles client requests.
- Greeted incoming customers and provided reliable, friendly customer service.
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
- Enhanced company reputation by providing exceptional customer service and support.
Department Lead
Publix
Pinellas Park, FL
05.2012 - 07.2021
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Education
Bachelor In Science & Health - Sports Medicine
USF
Tampa, FLAssociate Arts Degree -
SPC
Saint Petersburg Fl12.2017
Diploma - General Studies
Osceola Highschool
Seminole, FL06.2011
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Complaint resolution
- Operations management
- Production monitoring
- Employee evaluation
Timeline
Customer Service
At Home
07.2021 - 08.2022
Department Lead
Publix
05.2012 - 07.2021
Team Lead
Bayfront Hospital
Patient Acess Service Rep
BayCare
Bachelor In Science & Health - Sports Medicine
USF
Associate Arts Degree -
SPC
Diploma - General Studies
Osceola Highschool