Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Marquise Wilson

Baltimore,MD

Summary

Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with an outgoing and positive demeanor along with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

2
2
years of professional experience

Work History

Entry Level Salesman

MLM Roofing
12.2023 - Current
  • Market company's products and services and generate interest in our custom home solutions
  • Develop strong client relationships through consistent communication and exceptional customer service.
  • Collaborate with team members to streamline sales processes, resulting in an efficient workflow.
  • Assist customers in selecting appropriate products based on their needs, boosting satisfaction rates.

Delivery Driver

Amazon
07.2023 - 12.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Retail Sales Designer

Wren Kitchen
11.2022 - 06.2023
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
  • Guaranteed designs adhere to company brand standards and guidelines.
  • Promoted additional products and services including financial options and installation.
  • Followed up on all customer inquiries promptly.
  • Maintained an accurate and up-to-date order bank keeping in touch with every customer.

Assistant Store Leader

GameStop
10.2021 - 11.2022
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Implemented inventory control measures to reduce shrinkage and improve store profitability.
  • Trained new team members on store policies, procedures, and sales techniques for improved performance.
  • Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
  • Ensured compliance with company policies, safety regulations, and industry standards at all times.
  • Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.

Education

Bachelor of Arts - Theatre And Performance

SUNY Purchase
Purchase, NY
05.2017

High School Diploma -

Achieve First Crown Heights High School
Brooklyn, NY
06.2013

Skills

  • Sales and Marketing Strategies
  • Brand Representation
  • Written and Oral Communication
  • Customer Satisfaction
  • Data Entry
  • Attention to Detail

Timeline

Entry Level Salesman

MLM Roofing
12.2023 - Current

Delivery Driver

Amazon
07.2023 - 12.2023

Retail Sales Designer

Wren Kitchen
11.2022 - 06.2023

Assistant Store Leader

GameStop
10.2021 - 11.2022

Bachelor of Arts - Theatre And Performance

SUNY Purchase

High School Diploma -

Achieve First Crown Heights High School

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Marquise Wilson