Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MarQuisha Poole

Norfolk,VA

Summary

Dynamic sales associate with proven expertise in customer service and cash handling at McDonald's. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in POS system operation and maintaining organized retail environments, consistently achieving sales goals while fostering a welcoming atmosphere for all customers.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Rainbow Shops
Norfolk, VA
03.2025 - 07.2025

-Greet customers, help them find items and offer styling suggestions

-Operate the cash register, handle cash and card transactions and bag items accurately

-Assist in the fitting rooms by counting items and be sure dressing items remains tidy

-Restock shelves, prices incoming freight, and maintain store cleanliness

Cashier Team Lead

McDonald's
Virginia Beach, VA
12.2018 - 01.2022

-Inputting customer orders into the store POS system and bagging food.

-Making correct change and following store policies on coupons and gift cards.

-Greeting customers and making them feel welcome as they enter the store.

-Communicating customer complaints directly to management and attempt to resolve them.

-Keeping designated work area clean at all times

Sales Associate

Allstar Sports Clothing
Norfolk, VA
01.2019 - 01.2020

-Responsible for selling jerseys

-Greeting customers as they walk in the store

-Access customers with the correct sizes

-Maintain a cleaned organized area

-Operate the POS system

-Process cash and card transactions

-Handle returns or exchanges

-Stock daily

Cashier

Hardees Resturant
Norfolk, VA
06.2018 - 11.2018

-Take and give out orders.

-Perform inventory and balance their cash drawers.

-Assist with a variety of customer service related issues.

-Answer all customer questions regarding the products and others special services offered by the store.

Home Health Aide

The Faith Foundation
Norfolk, VA
05.2022 - 10.2022
  • Monitored patient health status, reporting changes to healthcare professionals for timely intervention.
  • Implemented safety protocols to maintain a hazard-free environment for patients and caregivers alike.
  • Evaluated patient progress regularly, adjusting care strategies based on feedback and observed results for optimal recovery.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Education

High School Diploma -

Lake Taylor High
Norfolk, VA
06.2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Cash handling
  • Money handling
  • Cash register operation
  • Stocking and receiving
  • Sales expertise
  • Sales strategies
  • POS system operation
  • Retail store operations
  • Cleaning techniques
  • Fitting room maintenance

Certification

food handlers

Timeline

Sales Associate

Rainbow Shops
03.2025 - 07.2025

Home Health Aide

The Faith Foundation
05.2022 - 10.2022

Sales Associate

Allstar Sports Clothing
01.2019 - 01.2020

Cashier Team Lead

McDonald's
12.2018 - 01.2022

Cashier

Hardees Resturant
06.2018 - 11.2018

High School Diploma -

Lake Taylor High