Marquisha Washington
Milwaukee,WI
Summary
Accomplished Office Operations Associate with a proven track record at the Department of Corrections, adept in handling sensitive information and collaborating effectively across all staff levels. Excelled in auditing reports and mentoring new staff, showcasing strong interpersonal skills and proficiency in office operations. Demonstrates a unique blend of leadership and meticulous attention to detail, ensuring operational excellence.
Efficient Program Support Supervisor with solid background in managing office operations and streamlining administrative tasks. Demonstrated success in coordinating schedules, maintaining records, and enhancing office productivity. Proven ability to manage multiple tasks simultaneously while providing excellent support to teams and managers.
Overview
28
28
years of professional experience
Work History
Office Operations Associate
Department of Corrections
06.2013 - Current
- Perform batch caseload transfers between Probation/Parole Agents
- Open lifecycles upon notification of new cases
- Assign new/transfer cases upon notification from the Corrections Field Supervisor
- Train and Mentor new Status Keepers on WICS and Compas Operations
- Serve as a backup Status Keeper covering up to 12 email boxes
- Audit Reports and update Compas
- Collaborate with all levels of staff
- Set Primary Statuses upon notification of Compas screening assessments, and other DOC paperwork received
- Achieve high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Close lifecycles upon receipt of completed discharge checklists
Office Operations Associate
Department of Corrections
06.2011 - 06.2013
- Greeted probation/parole clients
- Notified Probation Agents on the arrival of their clients
- Logged client names in a daily database
- Snapped client photos
- Performed portal requests
- Distributed mail into staff mailboxes
- Trained/assisted as a Ledger Keeper in OATS
- Entered supervision fees in WICS
Youth Counselor
Department of Corrections
06.1999 - 06.2011
- Monitored adjudicated male juvenile offenders in a secure correctional institution
- Collaborated with social workers and other security staff to ensure safety within the institution.
- Maintained resident count in a housing unit at various times
- Documented offender whereabouts on a daily log
- Conducted offender room and housing searches for contraband
- Documented incident and accident reports when necessary
- Trained and mentored new staff
- Primary counselor on a multidisciplinary team
Cashier
Aldi
02.1997 - 06.1999
- Assisted customers with returns, refunds and resolving transaction issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Arts - Social Sciences
Alverno College
Milwaukee, WI12-2000
Skills
Strong interpersonal, written and verbal skills
Ability to work independently, multitask and prioritize job duties
Experience handling confidential and sensitive information
Review and audit reports
Ability to collaborate with all levels of staff
Proficient in the operation of office equipment
Experience with client account resolution
Timeline
Office Operations Associate
Department of Corrections
06.2013 - Current
Office Operations Associate
Department of Corrections
06.2011 - 06.2013
Youth Counselor
Department of Corrections
06.1999 - 06.2011
Cashier
Aldi
02.1997 - 06.1999
Bachelor of Arts - Social Sciences
Alverno College
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