Marquishia Foard
Dallas
Summary
Dedicated professional with extensive experience in patient scheduling and documentation verification. Known for strong problem-solving abilities and effective time management, contributing to seamless care coordination and enhanced patient experiences.
Overview
16
16
years of professional experience
Work History
Patient Coordinator
Dallas Skin Cancer Center
Dallas
11.2021 - Current
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Conducted patient outreach to provide information on treatment options and follow-up appointments.
- Scheduled patient appointments while managing conflicts and optimizing the clinical calendar.
- Facilitated timely communication between patients and healthcare providers to enhance care coordination.
- Maintained accurate patient records by updating information and ensuring compliance with HIPAA regulations.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Scheduled evaluations and procedures for patients.
- Provided administrative support for patient care staff.
- Some experience processing insurance verifications to ensure coverage and eliminate billing issues.
- Assist with front desk duties as needed
Owner & Creator
Xpresso Kustom Krafts
08.2020 - Current
- Create custom crafted clothing & misc items
- Create business branding packages
Artist Development/Business Manager
The Honorable Class
07.2018 - Current
- Marketing/promotion/event coordination
- Social media management
- Online sales tracking
Customer Service Representative
Smart Payment Plan, LLC
07.2019 - 04.2020
- Answer incoming calls from customers, dealers and lenders
- Update accounts per customer phone request
- Email/chat support
- Assist customers with making timely payments and keeping accurate information on file regarding active payments
- Follow up with customers to resolve account issues
- Assist lenders with unidentified payments and other concerns
- Assist dealerships with updates to customer accounts
Customer Service Representative
Smart Payment Plan, LLC
09.2015 - 10.2018
- Answer incoming calls from customers, dealers and lenders
- Update accounts per customer phone request
- Assist customers with making timely payments and keeping accurate information on file regarding active payments
- Follow up with customers to resolve account issues
- Assist lenders with unidentified payments and other concerns
- Assist dealerships with updates to customer accounts
Sr Post Closing Specialist(Business Analyst)
Bank of America – ReconTrust Document Custody
04.2013 - 09.2015
- AS400 (iSeries) batch maintenance upload
- Write and run queries via SQL Server Management Studio
- Draft report definitions
- Troubleshoot issues with Access databases & MBMS application (emBTRUST)
- Create new queries (one time, refreshable, etc) based upon request
- Daily maintenance, reporting
- Daily user support
- Meet production/data deadlines
Post Closing Specialist
Bank of America – ReconTrust Document Custody
12.2012 - 04.2013
- Process email requests for loans to be reviewed and certified
- Assist with agency review, as needed
- Research for internal and external customers
- Update loans via system of record (emBTRUST)
- Process validations for original documents and deficiencies
- Perform system search report for file locations
- Assist with team projects
- Provide status to requestors for emails (original document requests, deficiencies, review requests)
Post Closing Specialist
Bank of America – ReconTrust Document Custody
03.2010 - 12.2012
- Process email requests for loans to be reviewed and certified
- Assist with agency review, as needed
- Research for internal and external customers
- Update loans via system of record (emBTRUST)
- Process validations for original documents and deficiencies
- Perform system bumps for file locations
- Assist with team projects
- Provide status to requestors for emails (original document requests, deficiencies, review requests)
Education
High School Diploma -
David W. Carter High School
Dallas, TexasSome College (No Degree) - Criminal Justice
University of North Texas
Denton, TXSome College (No Degree) - Information Technology
ITT Technical Institute
Skills
- Patient scheduling
- Document verification
- HIPAA compliance
- Attention to detail
- Problem solving
- Referral processing
- Care coordination
- Effective time management
- Electronic records management
- Versatile multitasking
Technical Skills
- Microsoft Word, Excel, PowerPoint
- Microsoft SQL Server Management Studio
- ISeries (AS400)
- MBMS WebCMSS Client
- CRM
- Centricity
- Electronic Medical Records (EMR)
- Canva
- Google Office Suite
- OpenEMR
Timeline
Patient Coordinator
Dallas Skin Cancer Center
11.2021 - Current
Owner & Creator
Xpresso Kustom Krafts
08.2020 - Current
Customer Service Representative
Smart Payment Plan, LLC
07.2019 - 04.2020
Artist Development/Business Manager
The Honorable Class
07.2018 - Current
Customer Service Representative
Smart Payment Plan, LLC
09.2015 - 10.2018
Sr Post Closing Specialist(Business Analyst)
Bank of America – ReconTrust Document Custody
04.2013 - 09.2015
Post Closing Specialist
Bank of America – ReconTrust Document Custody
12.2012 - 04.2013
Post Closing Specialist
Bank of America – ReconTrust Document Custody
03.2010 - 12.2012
High School Diploma -
David W. Carter High School
Some College (No Degree) - Criminal Justice
University of North Texas
Some College (No Degree) - Information Technology
ITT Technical Institute