Marquis (Marq) Mitchell
Host/Server
Hawthorne,CA
Summary
Experienced Host transitioning into serving, with a strong foundation in front-of-house operations across multiple restaurants. Highly attentive, guest-focused, and eager to expand table service responsibilities to support seamless dining experiences.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Host
Piesanos Stone Fired Pizza
09.2024 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
Host
Rocco's Tacos and Tequila Bar
04.2024 - 10.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands,and kitchen output in time to avoid overbooking.
- Opened and closed seating sections according to the volume of guests.
- Completed daily side work and opening and closing duties without fail.
Assistant Manager/Event Planner
Cricket Wireless
08.2022 - 03.2024
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Developed creative design for print materials, brochures, banners, and signs.
- Designed creative digital displays used in online advertising for local businesses.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Humanities And Arts Academy of Los Angeles High School
Harbor City, CA 08.2017 - 06.2021
Bachelor Degree - Business Advertising And Marketing
Santa Monica College
Santa Monica, CA08-2028
Skills
Customer Service
Guest Engagement
Strong Work Ethic
Point of sale operation
Memory retention
Task Prioritization
Problem-solving aptitude
Exceptional Communication
Cash Handling
Timeline
Host
Piesanos Stone Fired Pizza
09.2024 - 12.2024
Host
Rocco's Tacos and Tequila Bar
04.2024 - 10.2024
Assistant Manager/Event Planner
Cricket Wireless
08.2022 - 03.2024
High School Diploma -
Humanities And Arts Academy of Los Angeles High School
08.2017 - 06.2021
Bachelor Degree - Business Advertising And Marketing
Santa Monica College