Serenity Tyler
Lufkin
Summary
Dedicated professional with strong customer service skills and attention to detail. Proven ability to enhance customer satisfaction and streamline processes, ensuring timely and accurate order fulfillment.
Overview
2
2
years of professional experience
Work History
Personal Shopper
H-E-B Grocery
Lufkin, TX
07.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Adapted quickly to changing customer demands and priorities during peak shopping hours.
- Collaborated with team members to streamline the shopping process and improve service delivery.
- Maintained up-to-date knowledge of promotions and seasonal products to enhance sales opportunities.
- Engaged with customers to resolve inquiries and enhance overall satisfaction with services provided.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Front of House Team Member
Chick-fil-A
Lufkin, TX
06.2025 - 08.2025
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed front counter operations, processing orders efficiently and accurately.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Maintained meticulous cleanliness standards in all front-of-house areas, ensuring pleasant dining environment.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
Education
High School Diploma -
Pineywoods Community Academy
Lufkin, TX05-2026
Associate of Arts - General Studies
Angelina College
Lufkin, TX05-2026
Bachelor of Science - Psychology
Stephen F. Austin State University
Nacogdoches, TX05-2029
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Flexible schedule
- Customer relations
- Heavy lifting
Timeline
Front of House Team Member
Chick-fil-A
06.2025 - 08.2025
Personal Shopper
H-E-B Grocery
07.2024 - Current
High School Diploma -
Pineywoods Community Academy
Associate of Arts - General Studies
Angelina College
Bachelor of Science - Psychology
Stephen F. Austin State University