Marquita Bratton
Memphis,TN
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Specialist
William Sonoma Distribution
Olive Branch, MS
01.2020 - 02.2025
- Interact with customers 's via email or phone with questions regarding Orders and product knowledge.
- Coordinated appointment times for delivery.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed timely and effective replacement of damaged or missing products.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Responded to customer requests for products, services, and company information.
- Collaborate with the delivery teams to insure smooth deliveries.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Managed payments and refunds in a timely manner.
Sr. Customer Service Rep / Retention
Service Master/ Terminix
Memphis, TN
09.2017 - 11.2019
- Handled inbound calls efficiently.
- Processed claims and managed payment discrepancies.
- Oversaw service termination procedures.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Utilize retention tools and efforts to solve customer concerns, ultimately retaining business
Administration Assistant
Satellite Healthcare
Memphis, TX
01.2013 - 01.2017
- Requested medical records from various healthcare facilities.
- Organized and assembled admission packets.
- Organized incoming faxes and mail efficiently.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Skills
- Microsoft Office
- Problem solving
- Communication
- Data entry
- Excel
- Active Listener
- Professional
- Multi Tasker
- Customer service
- Customer relationship management (CRM)
- Excellent written and oral communication
- Good communication skills
Education
High School Diploma - General Education
Memphis Virtual Adult Highschool
Memphis, TN 02.2025 - 12.2025
Timeline
High School Diploma - General Education
Memphis Virtual Adult Highschool
02.2025 - 12.2025
Customer Service Specialist
William Sonoma Distribution
01.2020 - 02.2025
Sr. Customer Service Rep / Retention
Service Master/ Terminix
09.2017 - 11.2019
Administration Assistant
Satellite Healthcare
01.2013 - 01.2017