Marquita Bratton
Memphis,TN
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
William Sonoma
01.2020 - 02.2025
- Interact with customers 's via email or phone with questions regarding Orders and product knowledge.
- Coordinated appointment times for delivery.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Sr. Customer Service Rep / Retention
Service Master/ Terminix
09.2017 - 11.2019
- Handled inbound calls efficiently.
- Processed claims and managed payment discrepancies.
- Oversaw service termination procedures.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
Administration Assistant
Satellite Healthcare
01.2013 - 01.2017
- Requested medical records from various healthcare facilities.
- Organized and assembled admission packets.
- Organized incoming faxes and mail efficiently.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School - General Education
Messick Adult High School
Memphis, TN01.2015
Skills
- Microsoft Office
- Problem solving
- Communication
- Data entry
- Excel
- Active Listener
- Professional
- Multi Tasker
- Customer service
- Customer relationship management (CRM)
- Excellent written and oral communication
- Good communication skills
Timeline
Customer Service Specialist
William Sonoma
01.2020 - 02.2025
Sr. Customer Service Rep / Retention
Service Master/ Terminix
09.2017 - 11.2019
Administration Assistant
Satellite Healthcare
01.2013 - 01.2017
High School - General Education
Messick Adult High School
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