Marquita Covington
McDonough,GA
Summary
Experienced call center representative with a track record of delivering exceptional customer support in fast-paced, high call volume environments. Strong computer aptitude and excellent telephone etiquette. Skilled in resolving customer inquiries and concerns to ensure satisfaction and foster positive relationships. Committed to maintaining a professional demeanor while efficiently navigating complex systems and providing accurate information to callers.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Conduent
03.2018 - 10.2023
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Technical Support/ Itunes Account and Billing
Xerox
07.2014 - 02.2018
- Perform Sales & Return via the telephone to better assist the callers
- Highly proactive and able to multitask in a fast-paced environment
- Provide customers with extensive product knowledge
- Perform daily recording of client preferences and thoughts
- Proactively developing new strategies & ideas to better accommodate customers wants & needs.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Medical Assistant
SS Medical
01.2012 - 05.2014
- Data Entry
- Filing
- Billing and Coding
- Medical Record Management
- Patient Preparation
- Vital Signs and Injections
- Surgical Assistance.
Skills
- Customer Inquiries
- Billing and Accounting
- Proficiency In Conflict Resolution
- Excellent Communication Skills
- Troubleshooting Skills
- Floor Support
- Scheduling
Timeline
Customer Service Representative
Conduent
03.2018 - 10.2023
Technical Support/ Itunes Account and Billing
Xerox
07.2014 - 02.2018
Medical Assistant
SS Medical
01.2012 - 05.2014
Similar Profiles
Deborah SwordDeborah Sword
Transaction Processor at ConduentTransaction Processor at Conduent
Nicole WilliamsNicole Williams
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE at ConduentHEALTHCARE CUSTOMER SERVICE REPRESENTATIVE at Conduent
Becky PrinceBecky Prince
Customer Service Representative – Technical Support at ConduentCustomer Service Representative – Technical Support at Conduent
Nicholas BaranNicholas Baran
Sales Representative at ConduentSales Representative at Conduent
Harrison DilfieldHarrison Dilfield
Operations Manager at Superior Pool ProductsOperations Manager at Superior Pool Products