Marquita Evans
Cleveland Heights
Summary
Detail-oriented receptionist with over 9 years of experience in managing front desk operations. Proficient in appointment scheduling and customer service, driving operational efficiency and consistently delivering a welcoming environment for visitors.
Overview
10
10
years of professional experience
Work History
Receptionist
Cedarwood Plaza
08.2016 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated appointment scheduling and maintained accurate records for clients and staff.
- Assisted with visitor inquiries, providing information about services and facility amenities.
- Utilized multi-line phone system to handle incoming calls efficiently and professionally.
- Streamlined communication between departments, enhancing overall operational efficiency.
- Developed standard operating procedures for front desk management, improving service consistency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
High School Diploma -
Lincoln West High School
Cleveland, OHMedical Assisting -
David And Myers
Cleveland, OHNo Degree -
Cuyahoga Community College
Cleveland, OHSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Cash handling
- Listening skills
- Telephone etiquette
- Attention to detail
- Scheduling
- Appointment scheduling
- Scheduling appointments
- Multi-line telephone systems
Accomplishments
- Earned "Employee of the year" in 2022.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Timeline
Receptionist
Cedarwood Plaza
08.2016 - Current
High School Diploma -
Lincoln West High School
Medical Assisting -
David And Myers
No Degree -
Cuyahoga Community College