Marquita George
Shreveport,LA
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional package handling and customer service skills at CenturyLink to enhance client satisfaction significantly. My dedication to punctuality and safe driving ensured timely deliveries in all weather conditions, earning commendations for efficiency and reliability.
Overview
15
15
years of professional experience
Work History
City Letter Carrier
USPS
Shreveport, LA
02.2019 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
Customer Service Representative
CenturyLink
Shreveport, LA
04.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Teleperformance
Shreveport, LA
08.2010 - 06.2013
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
Skills
- Package handling
- Safe driving
- Memory recall
- Weather preparedness
- Punctuality
- Documentation & recordkeeping
- Technology use
- Service sales
- Customer service
- Multitasking
- Problem-solving abilities
- Attention to detail
Timeline
City Letter Carrier
USPS
02.2019 - Current
Customer Service Representative
CenturyLink
04.2017 - 02.2019
Customer Service Representative
Teleperformance
08.2010 - 06.2013