Marquita Givens
Anna,TX
Summary
Seasoned Customer Service Professional with over 10 years of experience, including remote support roles and quality assurance. Demonstrated expertise in live chat support, claims processing, and emergency response coordination. Seeking a WFH Customer Service Representative position to leverage multitasking abilities and exceptional customer engagement skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Mustang Creek Estates
Allen, TX
04.2025 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Front Line Cashier
Sam's Club
McKinney, TX
10.2024 - 04.2025
- Part-time position where I assist customers with clearing the exit doors, purchases, returns, membership renewals/cancellations and new memberships
Real Estate Agent Assistant (Wholesaling)
Building Equity Investments LLC
Plano, TX
11.2024 - 01.2025
- Temporary position where I performed daily reports
- Cold calling 200+ sellers daily
- Ran comps for calculating offers for properties
- Created templates for property leads
- Created brochures, powerpoints, flyers for properties we were selling
Hostess/Quality Assurance
Chill's Bar & Grill
Anna, TX
03.2023 - 03.2024
- Enhanced guest experience by efficiently managing greetings, seating arrangements, and server assignments, ensuring a balanced workload and a positive dining atmosphere
- Coordinated the seating chart to optimize restaurant flow and maximize guest satisfaction
- Ensured compliance with safety and health regulations throughout the food preparation and serving process
Customer Rep Specialist (4 Month Contract)
ManPower
Frisco, TX
01.2022 - 04.2022
- Collaborated with executives to establish COVID-19 testing protocols, promoting health compliance for cast and crew
- Managed the testing process for personnel, supporting the maintenance of production schedules
- Uphold rigorous health standards, contributing to a secure workplace amidst pandemic challenges
- Ensured consistent application of safety procedures, fostering a protected environment for all staff
Claim Specialist (9 Month Contract)
Manpower
Frisco, TX
01.2020 - 09.2020
- Assisted claimants with the completion of initial and partial Unemployment Insurance (UI) applications, ensuring accuracy and compliance with state regulations
- Guided individuals through the process of weekly UI certification submissions to maintain their claim eligibility
- Provided support in filing for UI benefit extensions and delivered timely updates regarding payment statuses
Response Specialist
SiriusXm Connected Vehicle Service
Irving, TX
04.2017 - 10.2019
- Provided comprehensive customer support, including account enrollment and remote troubleshooting for vehicle services
- Coordinated emergency response dispatch for towing, accident support, and vehicle theft incidents, ensuring customer safety and timely assistance
- Delivered a suite of services such as security, destination guidance, and remote care to enhance customer experience and satisfaction
Assistant Administrator
Right Dimensions
Irving, TX
12.2015 - 12.2018
- Assisted in planning and executing community events, ensuring all logistical requirements were met within established budgets
- Managed guest accommodations and communication, effectively handling reservations and information dissemination
- Maintained organized records and performed data entry tasks using MS Excel to support administrative functions
Education
Bachelors of Art - Psychology (concentration Human Services)
Argosy University Online
Orange, CA03.2012
Skills
- Live Chat
- Problem Solving
- Emergency Dispatch
- Financial Services
- Goal-Oriented
- Discipline
- Strong Attention to Detail
- JavaScript
- Focused on Consistently Delivering Results Within Strict Deadlines
- Communications
- Thorough and Analytical
- Excellent customer service
- Patience and empathy
- Reliability and punctuality
Certification
- Remote Team Lead
- TABC Certification
- Food Handler Certification
Timeline
Caregiver
Mustang Creek Estates
04.2025 - Current
Real Estate Agent Assistant (Wholesaling)
Building Equity Investments LLC
11.2024 - 01.2025
Front Line Cashier
Sam's Club
10.2024 - 04.2025
Hostess/Quality Assurance
Chill's Bar & Grill
03.2023 - 03.2024
Customer Rep Specialist (4 Month Contract)
ManPower
01.2022 - 04.2022
Claim Specialist (9 Month Contract)
Manpower
01.2020 - 09.2020
Response Specialist
SiriusXm Connected Vehicle Service
04.2017 - 10.2019
Assistant Administrator
Right Dimensions
12.2015 - 12.2018
Bachelors of Art - Psychology (concentration Human Services)
Argosy University Online