Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquita Harvey

Marianna,FL

Summary

Dynamic professional with a proven track record in customer relations and data collection, notably at Wells Fargo. Excelled in roles requiring computer proficiency and problem resolution, achieving significant improvements in customer satisfaction. Skilled in developing strategies to enhance service delivery, demonstrating a confident approach to managing teams and optimizing operational efficiency.

Overview

14
14
years of professional experience

Work History

Part Owner

Serenity's Eatery
Marianna, FL
01.2024 - Current
  • Organized involvement in local events, meetings and parties to serve as caterers or food vendors.
  • Advertised the food truck business through various channels such as social media, flyers.
  • Monitored food preparation methods to ensure quality and efficiency in service.
  • Conducted inventory management, ordering supplies as needed to maintain optimal stock levels.
  • Resolved customer complaints professionally and efficiently.
  • Provided excellent customer service, resolving customer complaints quickly and professionally.
  • Kept accurate records of sales data, expenses, profits.
  • Organized and maintained food truck inventory.
  • Maintained a clean and sanitary work environment in accordance with health regulations.
  • Developed marketing strategies for promotion of the food truck services.
  • Set up and broke down food truck station, ensuring cleanliness and organization.

Quality Control Monitor

Elite LLC
Alexandria, LA
07.2021 - 03.2022
  • Prepared daily reports on progress of debris removal projects.
  • Monitored debris removal activities to ensure compliance with safety regulations.
  • Monitored emission control devices to verify proper operations and compliance with state and federal regulations.
  • Coordinated with contractors and subcontractors to ensure efficient completion of tasks.
  • Facilitated safety meetings to promote workplace safety and discuss specific safety concerns.
  • Advised crews on proper methods for collecting, handling, transporting and disposing of hazardous materials.
  • Communicated with supervisors regarding any potential hazards or risks associated with the job sites.

Data Entry Clerk

CDR Maguire
Remote/Work From Home, FL
08.2019 - 06.2021
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Proofread and edited documents to correct errors.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Identified discrepancies between source documents and entered data.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Operated various office equipment such as scanners, printers. when required.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Compiled data from source documents prior to data entry.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Checked source documents against entered data to ensure accuracy.
  • Verified accuracy and completeness of data entry into the database system.

Lead Teller

Wells Fargo
Marianna, FL
06.2011 - 01.2018
  • Kept teller window areas clean, organized, and fully stocked.
  • Performed currency transaction reports for foreign currency.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Assisted with the opening and closing of accounts, providing customers with detailed information on bank services.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Handled daily team scheduling and properly staffed shifts.
  • Assisted in the development and implementation of new teller training programs.
  • Compiled and reported daily statistics on teller transactions and discrepancies.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Assisted customers with opening new accounts or closing existing ones as needed.
  • Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Reduced errors by double checking transactions.
  • Conducted regular audits of operational processes to identify areas for improvement.
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
  • Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.

Education

Associate of Arts - Accounting With Minor in Business

Enterpise Ozark Community College
Enterprise, AL
05-2007

High School Diploma -

Marianna High School
Marianna, FL
05-2003

Some College (No Degree) - Accounting With Minor in Business

Strayer University
Online

Skills

  • Customer relations
  • Data collection
  • Inbound and outbound calling
  • Computer proficiency
  • Call center procedures
  • Positive and professional
  • Problem resolution

Timeline

Part Owner

Serenity's Eatery
01.2024 - Current

Quality Control Monitor

Elite LLC
07.2021 - 03.2022

Data Entry Clerk

CDR Maguire
08.2019 - 06.2021

Lead Teller

Wells Fargo
06.2011 - 01.2018

Associate of Arts - Accounting With Minor in Business

Enterpise Ozark Community College

High School Diploma -

Marianna High School

Some College (No Degree) - Accounting With Minor in Business

Strayer University

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Marquita Harvey