Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquita Lipsey

Joiner,AR

Summary

Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.

Overview

8
8
years of professional experience

Work History

Medical Charts Retriever

Change Healthcare
03.2023 - 12.2023
  • Retrieve and process medical charts from regional clinics, ensuring accurate verification and update of patient demographic information
  • Utilize CRM systems to scan and upload medical data, prioritizing tasks to adhere to strict processing deadlines
  • Maintain strict compliance with HIPAA guidelines, safeguarding patient privacy and confidentiality throughout all operations.
  • Enhanced the accuracy of medical records by conducting thorough chart audits and identifying discrepancies.
  • Collaborated with medical staff to implement corrective actions, addressing any identified issues in patient documentation.
  • Collaborated with interdisciplinary teams to identify systemic issues affecting medical chart documentation quality and accuracy.
  • Supported clinical departments in achieving accreditation goals through diligent monitoring of documentation practices and timely identification of non-compliance

Verification Representative

Arkansas Health Management
11.2021 - 02.2023
  • Managed patient and chiropractic office communications to collect essential information, enhancing efficiency in the insurance claims process
  • Coordinated with legal representatives to obtain required documentation, ensuring accurate and timely insurance claim filings
  • Upheld strict adherence to HIPAA standards, ensuring the protection of sensitive health information through vigilant maintenance of patient confidentiality.

Scheduler / Customer Service Representative

Rock Dental Brand
11.2020 - 10.2021
  • Managed a high volume of inbound and outbound calls, effectively addressing customer inquiries, concerns, and ensuring a seamless communication flow
  • Coordinated appointment scheduling, including modifications and cancellations, for a diverse patient population across multiple states
  • Maintained patient confidentiality through stringent adherence to HIPAA regulations while accurately handling electronic payment processing and updating patient records.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Triage Phone Operator

AFMC
01.2020 - 11.2020
  • Efficiently managed high-volume inbound calls, ensuring accurate and timely redirection to appropriate departments
  • Adhered to established protocols to maintain consistent quality in all customer interactions
  • Collaborated with team members to enhance customer satisfaction through exemplary service delivery.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.

Administrative Assistant

Iberia Bank
08.2019 - 12.2019
  • Facilitated seamless operations by efficiently managing visitor reception and directing individuals to pertinent departments
  • Enhanced office organization and record-keeping by maintaining a comprehensive filing system and executing various clerical tasks, including document distribution and call handling.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Receptionist

Love's Back Flow Testing and Repair
12.2018 - 05.2019
  • Managed inbound communication effectively by fielding calls and maintaining systematic filing and accurate entry of contract data into the computer system
  • Coordinated scheduling for appointments, ensuring efficient document handling and high-quality customer service in a collaborative team environment.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Optical Technician

Arkansas Eye Site
10.2017 - 11.2018
  • Managed front-office operations by accurately updating patient records in Practice Director EHR and verifying insurance, ensuring seamless patient experiences
  • Provided comprehensive administrative support, including scheduling, handling inbound communications, processing payments, and assisting with patient coordination.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
  • Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.

Optician / Medical Administrative Assistant

Walmart Vision Center
05.2016 - 10.2017
  • Accurately inputted patient prescription details, diagnostic codes, and demographic data into electronic health records, ensuring confidentiality and compliance with healthcare regulations
  • Coordinated patient scheduling and managed communication by efficiently handling inbound calls and maintaining organized records
  • Processed financial transactions, including payment collection and insurance reimbursements, contributing to the facility's revenue cycle management.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

Education

Associate of Science Degree - Health Sciences - Medical Administrative Assistant

Ultimate Medical Academy
01.2017

Diploma - Medical Administrative Assistant

Ultimate Medical Academy
01.2016

Skills

  • Medical Administrative Assistant
  • Medical Office
  • Medical Terminology
  • HIPAA Compliance
  • Patient Processing
  • Medicare
  • Medicaid
  • Medical Records
  • CMS 1500 Claim Form
  • Insurance Verification
  • Data Entry
  • Thinking Quickly
  • Reacting Professionally
  • Empathy Skills
  • Communication
  • ICD-10 Coding Knowledge
  • HIPAA Compliance Understanding
  • Team collaboration capabilities
  • Critical thinking abilities
  • Medical Billing Familiarity
  • Revenue Cycle Management
  • Customer Service
  • Attention to Detail
  • Appointment Scheduling
  • Insurance Billing
  • Medical Release of Information ROI processes
  • Patient Information Verification
  • Paperwork Processing
  • Records Scanning
  • Patient Health Information Access
  • Electronic Health Record Applications
  • Protected Health Information
  • Inventory controls
  • Epic Systems
  • Demographics Information

Timeline

Medical Charts Retriever

Change Healthcare
03.2023 - 12.2023

Verification Representative

Arkansas Health Management
11.2021 - 02.2023

Scheduler / Customer Service Representative

Rock Dental Brand
11.2020 - 10.2021

Triage Phone Operator

AFMC
01.2020 - 11.2020

Administrative Assistant

Iberia Bank
08.2019 - 12.2019

Receptionist

Love's Back Flow Testing and Repair
12.2018 - 05.2019

Optical Technician

Arkansas Eye Site
10.2017 - 11.2018

Optician / Medical Administrative Assistant

Walmart Vision Center
05.2016 - 10.2017

Associate of Science Degree - Health Sciences - Medical Administrative Assistant

Ultimate Medical Academy

Diploma - Medical Administrative Assistant

Ultimate Medical Academy

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Marquita Lipsey