Marquita Love
Houston,TX
Summary
Experienced and reliable credit, collections, and customer service representative with extensive experience in account management, dispatch, and providing client assistance in a busy call center atmosphere. Fully committed to following company procedures, with a strong dedication to helping customers resolve issues while cultivating a positive image for the company.
Overview
12
12
years of professional experience
Work History
Driver Services/Connected Vehicle
Agero
Medford, MA
11.2023 - Current
- Assisted customers with account access and setup for connected vehicle services through Subaru
- Provided immediate assistance following automatic collision notifications, coordinating towing and emergency services as needed across multiple insurance providers including Progressive, OpenRoad, Rivian, State Farm, and Travelers.
- Troubleshot remote services for vehicles, ensuring proper functionality and resolving issues.
- Ensured customer satisfaction by providing timely and effective solutions.
Intake Specialist / Dispatch (Contact Representative)
Agero, Inc.
Houston, TX
12.2021 - Current
- Research and document live dispatch events special requests (damaged vehicles, long etas, etc.) received from customers, clients, and/or service providers.
- Confer with customers or supervising personnel to address questions, problems, or requests for service.
- Record and maintain files and records of customer requests and other dispatch information.
- Partner with Network Team to quickly locate and resolve missing / impounded vehicles with the use of negotiation skills to reduce costs.
Collection Representative
1st Investors
Houston, TX
06.2018 - 03.2020
- Resolve accounts receivable that were up to 30 days past due providing respect and understanding.
- Process extensions, change due dates for customers, update customer profiles and take supervisor calls.
- Correspond with customers and answer questions regarding their accounts, determine reasons for non-payment, and review credit terms.
- Work independently and as part of a team to handle customer conflicts and resolve issues professionally.
- Contact delinquent customers via computerized system, mail, telephone, or email to solicit payment.
Collections Representative
Sutherland
Houston, TX
05.2018 - 06.2019
- Review, update customers accounts, explain billing, and provide additional detailed information on new services.
- Answer and resolve customer questions regarding problems with their accounts.
- Perform due diligence on delinquent accounts by locating and notifying debtors of delinquent accounts then designing repayment plans that maximized company revenue and client retention.
- Confirm or negotiate payment arrangements, process payment extensions, and change payment due dates.
EZ Tag Customer Service Representative
Harris County Toll Road Authority (ExecuTeam Staffing)
Houston, TX
11.2017 - 04.2018
- Answering inbound calls from customers and assisting them with their EZ Tag accounts.
- Monitor phone, fax, and electronic database systems for incoming customer inquiries and responded in a timely manner via telephone, email, or walk in assistance.
- Processing toll violation payments with accuracy and efficiency.
- Providing billing and account inquiries support.
Customer Care Associate
Xerox Corporation
Houston, TX
11.2015 - 05.2017
- Respond to customer inquiries and complaints regarding service, equipment, supplies, contracts, and billing.
- Answer a variety of real-time inbound calls, email, and chats to support customer care.
- Using a computerized system, responds to customer inquiries in a call center environment.
- Resolve customer queries and complaints, which fall within the scope of the assigned responsibilities.
Front Desk Receptionist
Steve Landers Kia
Little Rock, AR
05.2013 - 05.2015
- Answer all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
- Perform clerical duties as assigned.
- Develop knowledge of basic dealership information in order to respond to callers who have general inquiries.
- Take detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner.
Education
High School Diploma - undefined
J.A. Fair High School
Little Rock, AR05.2001
Skills
- Account Management
- Basic Technical Support
- Conflict Management
- Emotional Intelligence
- Attention to Detail
- Client Management
- Customer Support
- Active Listening
- Effective Communication
- Positive Attitude
- Patience
- Teamwork
- Organizational Skills
- Critical Thinking
- Data Entry and Maintenance
- Accountability
- Time Management
- Problem Solving
- Commitment to Excellence
Timeline
Driver Services/Connected Vehicle
Agero
11.2023 - Current
Intake Specialist / Dispatch (Contact Representative)
Agero, Inc.
12.2021 - Current
Collection Representative
1st Investors
06.2018 - 03.2020
Collections Representative
Sutherland
05.2018 - 06.2019
EZ Tag Customer Service Representative
Harris County Toll Road Authority (ExecuTeam Staffing)
11.2017 - 04.2018
Customer Care Associate
Xerox Corporation
11.2015 - 05.2017
Front Desk Receptionist
Steve Landers Kia
05.2013 - 05.2015
High School Diploma - undefined
J.A. Fair High School