Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Marquita Madison

Marquita Madison

597 B North Raleigh Ave,NJ

Summary

Proven in enhancing customer satisfaction and streamlining operations, I excelled at Borgata Casino and Spa by surpassing quarterly sales targets and boosting team morale. Skilled in customer service and problem resolution, I bring a collaborative mindset and a track record of delivering exceptional service and operational efficiency.

Developed key skills in relationship management and strategic planning in dynamic, fast-paced environment. Seeking to transition into new field, leveraging ability to understand client needs and market dynamics. Committed to driving results and fostering positive growth in new opportunities.

Overview

19
19
years of professional experience

Work History

Customer Care Regional Representative

Borgata Casino and Spa
07.2022 - Current
  • Exceeded quarterly sales targets by consistently prioritizing customer needs and delivering exceptional service.
  • Boosted employee morale.
  • Streamlined internal processes to improve overall efficiency and reduce operational costs.
  • Delivered exceptional customer experiences.
  • Trained new team members on company policies and procedures, ensuring consistent performance across the region.

Customer Care Representative

Atlantic County Community & Developement
05.2009 - 10.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Home Health Aide

Griswold Special Care
03.2006 - 02.2009
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.

Education

High School Diploma -

Atlantic City High School
West Atlantic City, New Jersey

Skills

  • Collaborative mindset
  • Customer service
  • Patient care
  • Client acquisition
  • Inbound customer service
  • Data entry
  • Call center experience
  • Problem resolution
  • Payment processing
  • First call resolution
  • Documentation and reporting
  • Database research
  • Multitasking and organization

Accomplishments

  • Achieved results through effectively helping with task.
  • Achieved results by completing task with accuracy and efficiency.

Languages

English
Full Professional

Interests

  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Documenting and sharing travel experiences

Timeline

Customer Care Regional Representative

Borgata Casino and Spa
07.2022 - Current

Customer Care Representative

Atlantic County Community & Developement
05.2009 - 10.2016

Home Health Aide

Griswold Special Care
03.2006 - 02.2009

High School Diploma -

Atlantic City High School

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Marquita Madison