Marquita McNeely
Charlotte,NC
Summary
Customer Service Professional experienced in cash handling and staff training. Enhanced checkout efficiency and fostered customer loyalty through exceptional service and effective communication. Delivered impactful solutions and improved organizational performance in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Material Handler/Data Entry Clerk
CKS Packaging
12.2018 - 12.2020
- Loaded and unloaded raw materials and finished goods to support daily packaging operations.
- Staged pallets for production lines using pallet jack and warehouse handling procedures.
- Inspected materials for damage, labeling accuracy, and shipment readiness before movement.
- Followed safety procedures while handling heavy loads and operating material transport equipment.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Organized inventory locations to maintain clear aisles and efficient warehouse
Cashier/Customer Service Representative
Fast Phil's
07.2022 - 01.2026
- Completed customer purchases, item searches, and reward program sign-ups successfully.
- Resolved returns, refunds, and transaction issues to support positive customer experiences.
- Matched customer needs with prompt, courteous service during checkout.
- Delivered accurate cash, card, and mobile payment processing through POS systems.
- Kept register balances accurate and handled cash discrepancies with strong attention to detail.
- Delivered fast, accurate service during high-volume customer periods.
- Supported efficient store flow through clean, organized checkout areas.
- Built cashier readiness by training new hires on register procedures, cash handling, and service standards.
Sales Associate/Cashier/Customer Service Representative
NASCAR Carwash
11.2024 - 12.2025
- Accurate wash package sales and payment handling supported smooth checkout flow.
- Clear membership promotion and service benefit explanations improved customer understanding.
- Prompt guest greetings and vehicle guidance kept service lanes moving efficiently.
- Effective concern resolution helped sustain consistent customer experience.
- New associate training strengthened sales procedure knowledge and customer interaction standards.
- Strong customer connections supported repeat business and return visits.
- Policy-based returns, exchanges, and refunds protected front-end accuracy.
- Calm issue management preserved professionalism during busy, high-stress situations..
- Customer rapport-building reinforced loyalty and repeat engagement.
Education
High School Diploma -
Mooresville High School
Mooresville, NC06.2014
Skills
- POS systems
- Cash drawer balancing
- Customer service
- Customer support
- Service excellence
- Staff training
- Time management skills
- Team collaboration
- Decision making
- Work ethic
- Patience
- Order packaging
Timeline
Sales Associate/Cashier/Customer Service Representative
NASCAR Carwash
11.2024 - 12.2025
Cashier/Customer Service Representative
Fast Phil's
07.2022 - 01.2026
Material Handler/Data Entry Clerk
CKS Packaging
12.2018 - 12.2020
High School Diploma -
Mooresville High School