Marquita Miranda
Pompano Beach
Summary
Strategic HR Manager with a strong background in implementing HR policies and optimizing departmental functions. Drives operational efficiency and cultivates a competitive workplace culture through effective task prioritization and delegation. Collaborates with management to enhance employee engagement and productivity. Customer Service Specialist experienced in managing multiple priorities and resolving complex support issues in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul Moving And Storage
Pompano Beach
2025.11 - Current
- Facilitated customer reservations and inquiries regarding moving services to enhance service experience.
- Guided customers in product selection, ordering, billing, returns, exchanges, and technical support to ensure satisfaction.
- Educated customers on rental equipment usage and safety protocols.
- Processed transactions accurately using point-of-sale systems and software.
- Conducted follow-up calls to ensure customer satisfaction after service completion.
- Developed strong customer relationships to encourage repeat business.
HR Manager
Heavenly Escapes LLC
2017.06 - 2023.09
- Recruited top talent to align with company goals and drive organizational success.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Resolved employee disputes using conflict resolution techniques to foster a positive work environment.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Engaged employees through special events and incentive programs, enhancing morale and productivity.
- Devised hiring and recruitment policies for 10-employee company
Customer Service Representative
Teleperformance USA
2015.04 - 2017.06
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly, minimizing on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, resolved concerns efficiently, and escalated major issues to supervisor.
- Processed customer service orders swiftly, enhancing overall customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled an average of 50 customer service calls daily in a fast-paced environment.
Shift Manager
McDonald's
Pompano Beach
2002.02 - 2005.09
- Supervised team members during busy shifts, ensuring operational efficiency and team cohesion.
- Resolved customer complaints promptly, contributing to improved service satisfaction and customer loyalty.
- Trained new employees on company policies and food safety standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Conducted daily inspections of food preparation areas for cleanliness and safety.
- Managed daily cash intake by counting registers and tabulating profits, maintaining accurate financial records.
- Assisted employees in completing tasks during peak periods.
Education
High School Diploma -
Atlantic Technical College
Pompano Beach, FL2011-06
Skills
- Customer service
- Customer interaction
- Customer relationship management
- Point-of-sale systems
- Payment processing
- Cash handling
- Operational procedures
- Time management
- Microsoft outlook
- Team leadership
- Employee training
- Effective communication
- Verbal and written communication
Languages
Spanish
Professional
Certification
Nursing Assistant and Home Health Aide-International Faith for Christians Fellowship Inc. Fort Lauderdale Fl.
Timeline
Customer Service Representative
Uhaul Moving And Storage
2025.11 - Current
HR Manager
Heavenly Escapes LLC
2017.06 - 2023.09
Customer Service Representative
Teleperformance USA
2015.04 - 2017.06
Shift Manager
McDonald's
2002.02 - 2005.09
High School Diploma -
Atlantic Technical College