Marquita Paden
JACKSON,MS
Summary
Dedicated Accounting Specialist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Operations Accounting Specialist
HORNE llc
09.2021 - Current
- Resolve customer issues with impeccable customer service
- Access and review claims to be able effectively discuss and solve processing errors on claim submissions
- Handled escalated issues concerning member service issues and provided detailed explanation to members and worked independently on the behalf of upper management to consist and precise outcomes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer service manager
WalMart
08.2019 - 09.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Assisted in opening and closing of location, including cash handling and deposits
- Completed daily office duties including checked emails and paperwork
- Trained new employees, processed shipments, stocked merchandise & performed inventory.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Automotive Assembly Associate
Nissan/IMS
07.2012 - 02.2019
- Followed outlined specifications to implement assembly plans.
- Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
- Assisted quality assurance by inspecting items and removing defective parts.
Receptionist/Bookkeeper
Whitman Johnson MD
07.2010 - 05.2012
- Maintain accounts by verifying, allocating, and posting transactions
- Processed payments, applied fees and set up payments plans on past due accounts
- Also Clerical duties, including using multi-line phone, typing, copier, fax, filing, and scheduling.
Education
No Degree -
Coahoma County Jr/Sr High School
Clarksdale, MS 08.2002 - 05.2006
Associate of Arts -
Coahoma Community College
Clarksdale, MS 06.2006 - 01.2008
Skills
Documentation and reporting
Timeline
Operations Accounting Specialist
HORNE llc
09.2021 - Current
Customer service manager
WalMart
08.2019 - 09.2020
Automotive Assembly Associate
Nissan/IMS
07.2012 - 02.2019
Receptionist/Bookkeeper
Whitman Johnson MD
07.2010 - 05.2012
Associate of Arts -
Coahoma Community College
06.2006 - 01.2008
No Degree -
Coahoma County Jr/Sr High School
08.2002 - 05.2006
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