MARQUITA STANLEY
Macon
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
DISPATCHER/CUSTOMER SERVICE REPRESENTIVE
SOUTHERN COMPANY GAS
09.2023 - 09.2024
- Track vehicle statuses via GPS, ensuring prompt service responses and improved efficiency
- Manage high call volumes, boosting emergency response effectiveness
- Analyze traffic and weather for optimal route planning, enhancing service delivery
- Adhere to safety protocols, ensuring compliance and operational safety
- Optimize route planning through real-time traffic and weather analysis, enhancing service delivery and customer satisfaction
- Streamline vehicle tracking via GPS, significantly improving response times and operational efficiency for emergency services
- Foster teamwork in high-pressure situations, effectively managing large call volumes to boost emergency response capabilities
- Meticulously implement safety protocols, ensuring full compliance and maintaining a secure operational environment
- Develop and implement novel dispatch strategies, leading to measurable improvements in service quality and customer experience
CUSTOMER SERVICE ASSOCIATE
GEICO
09.2022 - 09.2023
- Resolved claims efficiently, ensuring fair settlements and customer satisfaction
- Conducted thorough investigations to accurately assess and settle injury claims
- Reviewed and adjusted claims to expedite processing and ensure accuracy
- Analyzed claims data to identify discrepancies and ensure proper payment
- Collaborated with teams to enhance claim handling processes and outcomes
- Conducted thorough claim evaluations, leveraging data verification and field audits to ensure fair settlements and minimize company risk
- Streamlined claims process by implementing efficient information gathering techniques, leading to faster resolution times and improved customer satisfaction
- Partnered with cross-functional teams to develop comprehensive claim strategies, enhancing overall department productivity and accuracy
- Meticulously reviewed and audited open claims, identifying opportunities for additional payments and ensuring compliance with company policies
- Proposed and implemented new negotiation techniques, resulting in more equitable settlements and a notable reduction in claim disputes
DISPATCHER
MACON BIBB COUNTY E-911
02.2020 - 08.2022
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Used radio, telephone and computer system to update first responders with new information
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Monitored switchboard and dispatched emergency services
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units
- Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions. Managed critical emergency communications, coordinating first responders and maintaining real-time data accuracy for efficient public safety operations
- Generated reports to track deliveries and maintain proper records and documentation.
CLERK
UNITED STATES POST OFFICE
02.2019 - 02.2020
- Efficiently operated mail equipment, ensuring timely processing and delivery
- Resolved customer issues with friendly service, enhancing satisfaction
- Handled cash transactions using POS systems, maintaining accuracy
- Planned effective routes, improving delivery standards and efficiency
- Streamlined mail processing workflows, enhancing efficiency and reducing errors in sorting and distribution operations
- Managed financial transactions with precision, ensuring accurate cash handling and seamless POS system operation
- Redesigned delivery routes, optimizing efficiency and leading to measurable improvements in service standards
- Fostered teamwork in high-pressure environment, contributing to enhanced departmental productivity and morale
MULTI-FUNCTIONAL/SAFETY OFFICER
CENTRAL STATE PRISON
07.2015 - 01.2019
- Conducted facility inspections ensuring compliance, enhancing safety and efficiency
- Transitioned safety procedures to digital systems, boosting productivity and reducing risks
- Investigated and resolved security incidents, maintaining order and safety
- Provided courthouse security, enforcing laws and ensuring a secure environment
- Identified and solved emergency service challenges, improving response effectiveness
- Implemented digital safety management systems, enhancing workplace security and boosting employee productivity in a high-risk correctional environment
- Conducted thorough facility inspections, ensuring strict compliance with fire, hazard, and safety guidelines to maintain a secure prison environment
- Provided robust courthouse security, effectively enforcing laws and maintaining order during high-profile cases and grand jury proceedings
- Developed and executed practical solutions to address complex challenges in emergency services, improving overall operational efficiency
Education
ASSOCIATE -
Central Georgia Technical College
Macon, GASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Problem-solving
- Route planning
- Critical thinker
- Microsoft office
- Excellent communication
- Teamwork and collaboration
Timeline
DISPATCHER/CUSTOMER SERVICE REPRESENTIVE
SOUTHERN COMPANY GAS
09.2023 - 09.2024
CUSTOMER SERVICE ASSOCIATE
GEICO
09.2022 - 09.2023
DISPATCHER
MACON BIBB COUNTY E-911
02.2020 - 08.2022
CLERK
UNITED STATES POST OFFICE
02.2019 - 02.2020
MULTI-FUNCTIONAL/SAFETY OFFICER
CENTRAL STATE PRISON
07.2015 - 01.2019
ASSOCIATE -
Central Georgia Technical College
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