Cathy Wallace
Alexandria,LA
Summary
Dedicated and Professional with significant experience providing front-line customer service with honesty and integrity while working. Demonstrated strengths working with people at all levels customers, managers, colleagues - with accumulated training and coaching experience. Proven ability to manage time and oversee important projects. Possesses initiative and self-motivation required to adapt to new environments and learn quickly - Approach duties with focus, commitment and diligence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Medical Records Clerk
St. Joseph Hospice
Alexandria, LA
01.2022 - Current
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Kept filing system secure for confidential documents.
- Proficient with advanced Excel functionalities and Microsoft software tools.
- Collecting insurance information
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Pre-Access Specialist
Christus Cabrini Hospital
Alexandria, US
01.2019 - 11.2021
- Communicate with patients, and Families, Physician, nurses insurance companies
- Ensure all data Entry is accurate including Demographic and Financial for each account
- Collect prior balances and balancing of cash at shift end
- Insurance verification authorization
Medical Records Technician
CFM
Alexandria, US
03.2018 - 12.2018
- Capable of working with computers, scanners, and printers 90% of time.
- Leveraged comprehensive experience in working with Meditech, Epic, Eclinical, and Focura systems.
- Utilized Word, Excel, and Outlook proficiently.
- Reviewed electronic medical records for accuracy and completeness.
- Demonstrates extensive knowledge of medical terminology.
- Familiar with regulations governing confidentiality of patient records and medical information.
Computer Access Rep
Acadian Computer System
Alexandria, US
01.2015 - 12.2018
- Collected and revised demographic information respectfully.
- Processed patient payments as per procedures.
- Extensive understanding of different insurance plans.
- Handle 40-50 customer inquiries daily, assessing needs efficiently to provide ideal solutions.
- Weekly Reporting on Outstanding balance and Discrepancies Self Pay, Free Care, Medicare and Medicaid For LSUS in Shreveport La /Willis Knighton Hospitals
- Provide financial counseling to patient approved free care
- Resolved disputed invoices
- Processing Credit Card Payment
- Completed various additional tasks.
- Responsibilities and duties may adjust over time.
Social Worker
Cenla Community Action Committee Inc
Alexandria, LA
11.1996 - 01.2013
- Compile and maintain cases files (60) that usually include information regarding client, contacts Family Assessments Progress Notes Treatment Plans Evaluations and forms such as Family Income Verification documents and enrollment card
- Facilitated coordination between Center staff and classroom activities to align family partnership goals.
- Involved in evaluating objectives for community-focused initiatives.
- Engages in various professional development activities.
Education
High School -
Pineville High School
Pineville, LA05.1980
Skills
- Patient Access Representative
- Communications
- Collections
- Customer Service
- Management
- Epic
- Medical Records
- HIPAA
Certification
CPR & First Aid, 12/01/16
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Title
Mental Health Manager
Timeline
Medical Records Clerk
St. Joseph Hospice
01.2022 - Current
Pre-Access Specialist
Christus Cabrini Hospital
01.2019 - 11.2021
Medical Records Technician
CFM
03.2018 - 12.2018
Computer Access Rep
Acadian Computer System
01.2015 - 12.2018
Social Worker
Cenla Community Action Committee Inc
11.1996 - 01.2013
High School -
Pineville High School