Marquita Winston
Wake Forest,NC
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Shift Manager
Taco Bell Restaurant
Wake Forest, NC
12.2023 - Current
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
PCA (Private Care Aid)
People Management Resources
Cary, NC
10.2023 - 12.2023
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
Shift Manager/Key Holder
Freddy's Frozen Custard & Steakburgers
Wake Forest, NC
06.2022 - 04.2023
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Ensured proper opening and closing procedures were followed daily.
- Facilitated conflict resolution between customers and employees as needed.
Housekeeping Room Attendant
Fairfield By Marriott
Wake Forest, NC
04.2019 - 02.2021
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
Electronics Sales Associate
Walmart
Garner, NC
01.2014 - 11.2016
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
CSR
Xerox, ACS
Raleigh, NC
02.2008 - 12.2013
- Handled customer inquiries and complaints in a timely manner.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Participated in team meetings or training sessions when necessary.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
GED -
Mary E. Phillips
Raleigh, NC06-2006
Skills
- Safety Compliance
- Supply Ordering
- Schedule oversight
- Inventory Control
- Cash Handling
- Opening and closing procedures
- Employee Training
- Payment Processing
- Energetic and Enthusiastic
- Punctual and Reliable
Affiliations
A mother of 6 beautiful kids, 4 girls 2 boys. Being a hard working mom having to balance a full time job and raising them IS A JOB ALONE!
Timeline
Shift Manager
Taco Bell Restaurant
12.2023 - Current
PCA (Private Care Aid)
People Management Resources
10.2023 - 12.2023
Shift Manager/Key Holder
Freddy's Frozen Custard & Steakburgers
06.2022 - 04.2023
Housekeeping Room Attendant
Fairfield By Marriott
04.2019 - 02.2021
Electronics Sales Associate
Walmart
01.2014 - 11.2016
CSR
Xerox, ACS
02.2008 - 12.2013
GED -
Mary E. Phillips