Marrek Paola
Latrobe,PA
Summary
Proven leader with a track record of enhancing customer satisfaction and exceeding sales targets at Enterprise Rent-A-Car. Expert in customer relations and sales leadership, adept at fostering team motivation and streamlining operations. Achieved consistent monthly sales growth by leveraging product knowledge and effective service strategies. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Assistant Branch Rental Manager
Enterprise Rent-A-Car
Murrysville, PA
02.2024 - Current
- Developed new business opportunities by actively participating in community events as well as establishing partnerships with local businesses.
- Enhanced customer satisfaction by addressing and resolving rental issues promptly.
- Conducted regular audits of rental contracts, ensuring accuracy and minimizing potential disputes or losses.
- Maintained high levels of vehicle availability by coordinating fleet logistics and maintenance schedules.
- Established strong communication channels between team members to foster collaboration and improve overall efficiency within the department.
- Collaborated with upper management for branch performance reviews and strategic planning initiatives.
- Managed daily branch operations to maintain a smooth workflow and efficient processes.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Exceeded monthly sales targets consistently by employing sales tactics
Management Assistant
Enterprise Rent-A-Car
Latrobe, PA
05.2023 - 02.2024
Management Trainee Intern
Enterprise Rent-A-Car
Greensburg, PA
05.2022 - 05.2023
Shift Supervisor
Valley Dairy Restaurants
Latrobe, PA
06.2016 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Bachelor Of Business Administration - Marketing
Seton Hill University
Greensburg, PA05.2023
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Sales Leadership
- Effective customer service
- Online Ordering Management
Timeline
Assistant Branch Rental Manager
Enterprise Rent-A-Car
02.2024 - Current
Management Assistant
Enterprise Rent-A-Car
05.2023 - 02.2024
Management Trainee Intern
Enterprise Rent-A-Car
05.2022 - 05.2023
Shift Supervisor
Valley Dairy Restaurants
06.2016 - 05.2022
Bachelor Of Business Administration - Marketing
Seton Hill University