Marriah Johnson
Phoenix,AZ
Summary
Four years of nursing experience in a long term care facility. Service oriented, able to effectively communicate, and accurately follow established policies and procedures including maintaining confidentiality.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Preferred Homecare
Phoenix, AZ
05.2026 - Current
- Assisted customers with inquiries and service requests efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved issues by employing problem-solving techniques and effective communication.
- Processed orders accurately using company software and systems.
- Maintained records of customer interactions for follow-up actions and reporting.
- Collaborated with team members to improve service delivery and workflows.
- Monitored customer feedback to identify areas for improvement in service quality.
- Reviewed policy coverage to determine eligibility and benefits for clients.
- Communicated with healthcare providers to clarify billing and claim issues.
Nursing Assistant
Blythe Post Acute
Blythe, CA
04.2017 - 10.2020
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Responded to patient call signals and intercoms to assess and address patient needs promptly.
- Engaged with patients to understand their feelings and provide necessary emotional and social support.
- Communicated with patient's to ascertain feelings or need for assistance or social and emotional support.
- Delivered information on directions, visiting hours, and patient status to visitors and callers efficiently.
- Provided information such as directions, visiting hours, or patient status information to visitors or callers.
Breakfast Host
Best Western Sahara
Blythe, CA
06.2018 - 09.2018
- Thrived in fast-paced environment, ensuring timely service and customer satisfaction.
- Cleaned and arranged tables and seats to maintain a welcoming dining atmosphere.
- Assisted customers by promptly locating and delivering requested items.
- Scraped and stacked dirty dishes and carried dishes and other tableware to the kitchen for cleaning.
- Filled beverage and ice dispensers.
- Stocked cabinets and serving areas with condiments and refilled condiment containers.
- Located items requested by customers.
Childcare Provider
Self-Employed
Blythe, CA
05.2015 - 08.2018
- Engaged in activities with children to promote social skills.
- Maintained a safe play environment.
- Monitored and guided children's play activities to promote social skills and safety.
- Instructed children on health and personal habits to foster independence and well-being.
- Worked with children.
- Provided dressing and diaper-changing assistance to children for hygiene.
- Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Read to children and taught them simple, painting, drawing, and songs.
- Sterilized bottles and prepared formulas.
Machine Operator/Assembler
Solution Staffing
Phoenix, AZ
02.2016 - 03.2017
- Sorted, graded, weighted, and inspected products, verifying and adjusting product weight or measurement to meet specifications.
- Stopped or reset machines during malfunctions, cleared jams, and reported issues to supervisor to maintain operational efficiency.
- Affixed identification labels to finished products for accurate tracking. to finished packaged items or cut stencils information on containers such as lot numbers or shipping destinations observed machine and separate rejected items.
Cashier/Customer Service
McDonald's Restaurant
Blythe, CA
06.2014 - 12.2015
- Greeted customers entering the establishment.
- Answered customer's questions.
- Maintained clean orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.
- Received payments by cash or credit card.
Education
Diploma -
Palo Verde High School
Blythe, CACertified Nursing Assistant -
Palo Verde College
Blythe, CASkills
- Effective Communication
- Office Equipment Operation
- Microsoft Word
- CPR Certification
- Childcare Health and Safety Certification
- Order processing
- Problem solving
- Data entry
- Attention to detail
- Follow-up skills
- Inbound and outbound calling
- Professional telephone demeanor
- Scheduling
- Customer service
Timeline
Customer Service Representative
Preferred Homecare
05.2026 - Current
Breakfast Host
Best Western Sahara
06.2018 - 09.2018
Nursing Assistant
Blythe Post Acute
04.2017 - 10.2020
Machine Operator/Assembler
Solution Staffing
02.2016 - 03.2017
Childcare Provider
Self-Employed
05.2015 - 08.2018
Cashier/Customer Service
McDonald's Restaurant
06.2014 - 12.2015
Diploma -
Palo Verde High School
Certified Nursing Assistant -
Palo Verde College