Marrisia Hughes
Beaumont,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
Work History
Manager
Dairy Queen
Orange, Tx
06.2015 - Current
- Hired, Trained and Coached a team of 18+ staff members on customer service skills, food and beverage knowledge
- Complete restaurant opening and closing procedures and manage deposits
- Monitored deliveries to ensure accuracies
- Maintained personnel paperwork, payroll and other issues they occur
- Effectively managed staff with positive and effective motivation
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
West Orange Stark High
West Orange, Tx05.2013
Skills
- Staff Training
- Customer Service
- Scheduling
- Team Leadership
- Inventory Control
- Word
- PowerPoint
- Excel
- Tillpoint
- Payroll
- Operations management
- Staff management
- Financial management
- Goal setting
- Relationship building
- Safety procedures
- Sales management
- Inventory management
- Staff development
- Coaching and mentoring
- Task delegation
- Staff training and development
- Customer service
- Customer relationship management (CRM)
- Conflict resolution
- Shift scheduling
- Employee onboarding
- Recruiting and interviewing
- Team leadership
Timeline
Manager
Dairy Queen
06.2015 - Current
High School Diploma -
West Orange Stark High