Mars Anderson
Bellingham,WA
Summary
Dynamic professional with 5 years of experience in customer service and training. Proven ability to train new staff effectively while delivering exceptional customer experiences. Highly skilled in handling diverse customer requests and resolving conflicts with poise. Known for strong communication and interpersonal skills, along with a commitment to reliability and multitasking in fast-paced environments. Dedicated to helping others and putting a smile on peoples' faces.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Trainer
Northwestern McDonald’s
Bremerton, WA
06.2020 - Current
- Specialized in training new crew members in a variety of tasks including customer service, preparing food, and opening/closing tasks
- Learned to handle a variety of customer requests, and de-escalate situations when necessary
Barista
Starbucks
Bremerton
09.2022 - 02.2023
- Gained experience in mixing a variety of drinks and demonstrated abilities to learn and adapt quickly
- Learned to create more meaningful customer connections and find those little ways to go above and beyond for guests
Education
B.S. - Kinesiology—Pre-healthcare Professions
Western Washington University
true06-2027
B.A. - Spanish
Western Washington University
true06-2027
Skills
- Fast Learner
- Customer Service
- Communication
- Reliability
- Interpersonal Effectiveness
- Multitasking
- POS systems
- Employee training
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Food Handler’s Permit, Whatcom County
- Class 12 MAST Permit, Washington State
References
References available upon request.
Timeline
Barista
Starbucks
09.2022 - 02.2023
Crew Trainer
Northwestern McDonald’s
06.2020 - Current
B.S. - Kinesiology—Pre-healthcare Professions
Western Washington University
B.A. - Spanish
Western Washington University
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