Summary
Overview
Work History
Skills
Timeline
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Marlena Griego

Pensacola,FL

Summary

Attentive Customer Service professional with five years achieving customer service satisfaction and customer retention goals. Independent and quick-thinking team player. Proven track record of enhancing team performance through effective training programs, strategic delegation, and innovative problem-solving.

Overview

3
3
years of professional experience

Work History

Barista

Jitterbug Beverage Co.
02.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Staff and Training Manager

Fosko Coffee Barre
01.2021 - 02.2023
  • Enhanced employee performance by designing and implementing comprehensive training programs.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly for a staff of over 30.
  • Established measurable performance metrics for evaluating staff effectiveness, streamlining promotions, and resource allocation decisions.

Skills

  • POS Systems

Timeline

Barista

Jitterbug Beverage Co.
02.2023 - Current

Staff and Training Manager

Fosko Coffee Barre
01.2021 - 02.2023

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Marlena Griego