Marsades Kelly
Seattle,WA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2027
2027
years of professional experience
Work History
Mobile Expert
T-Mobile
2026 - Current
- Delivered consultative sales support, matched customers with wireless plans, devices, and accessories.
- Explained product features, promotions, and billing options to resolve customer questions clearly.
- Processed activations, upgrades, and device trade-ins using point-of-sale and account systems.
- Maintained accurate transactions, inventory records, and merchandising standards on sales floor.
SALES REPRESENTATIVES
ASHLEY FURNITURE
01.2024 - 2026
- Executed sales strategies to increase revenue, Provided client support to enhance satisfaction, Cultivated client relationships to foster loyalty
- Presented Ashley HomeStore merchandise features, materials, and benefits to support purchasing decisions.
- Delivered consultative sales support, matching customer needs with furniture solutions and financing options.
- Presented product features, materials, and styles to guide informed purchase decisions.
- Processed orders accurately through POS and order management systems.
MANAGER
CLAIRE'S
01.2022 - 01.2024
- Processed payroll for employees, customer service, inventory, cashier
- Supervised team performance, delegated tasks, and maintained coverage for peak selling periods.
- Led store operations, ensuring consistent customer service and brand standards across daily activities.
- Directed associate scheduling, coaching, and performance management to maintain productivity and accountability.
- Oversaw visual merchandising and floor recovery to support sales presentation and seasonal product launches.
WAREHOUSE ASSOCIATE
AMAZON
01.2020 - 01.2022
- Picked, stocked, and stowed items efficiently in warehouse
- Loaded and unloaded trailers while following safety procedures and material handling guidelines.
- Operated scanners to pick, pack, and stow inventory while maintaining order accuracy and workflow pace.
- Sorted packages on conveyors, routing items to correct destinations and supporting smooth fulfillment operations.
- Inspected shipments for damage and quality issues, preventing errors before outbound processing.
COOK, SUPERVISOR
ZOEY'S CHICKEN
01.2019 - 01.2020
- Prepared meals in kitchen
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Supervised kitchen staff to maintain consistent food preparation and service standards.
- Trained cooks on menu procedures, safety practices, and portion control requirements.
- Coordinated daily cooking workflow to keep orders moving efficiently during peak periods.
Education
High School Diploma -
Evergreen beauty and barber school
EverettCertificate - Cosmetology
Evergreen Beauty And Barber School
Everett06.2023
Skills
- Sales
- Customer service
- Mobile security best practices
- Sales reporting
- Payroll
- Device troubleshooting
- Product knowledge
- Team leadership
- Time management
- Interpersonal communication skills
- Inventory management
- Customer engagement
Personal Information
Title: SALES ASSOCIATE/ SUPERVISOR
Timeline
SALES REPRESENTATIVES
ASHLEY FURNITURE
01.2024 - 2026
MANAGER
CLAIRE'S
01.2022 - 01.2024
WAREHOUSE ASSOCIATE
AMAZON
01.2020 - 01.2022
COOK, SUPERVISOR
ZOEY'S CHICKEN
01.2019 - 01.2020
Mobile Expert
T-Mobile
2026 - Current
High School Diploma -
Evergreen beauty and barber school
Certificate - Cosmetology
Evergreen Beauty And Barber School