Marsala Cinquegrana

• Guide and support baristas by providing hands-on training and mentorship in beverage preparation, customer service, and store procedures.
• Lead by example, fostering a positive and motivated team culture that enhances productivity and teamwork.
• Assist in managing store operations, including opening and closing procedures, inventory management, ordering products to the store's adjusted par, and cash handling.
• Maintain a clean, organized, and well-stocked store to ensure efficiency during peak hours.

Through my leadership, I help create an environment where customers and baristas feel valued, ensuring Starbucks remains a welcoming and high-performing space for all.

• Prepare handcrafted beverages and food items according to Starbucks' recipes and quality standards.
• Deliver exceptional customer service, ensuring a welcoming and friendly atmosphere.
• Efficiently handle high-volume orders while maintaining speed and accuracy.
• Operate the POS system for transactions, cash handling, and mobile order fulfillment.

As a barista, I made a point to ensure that every guest receives a welcoming, personalized Starbucks experience.

• Supervised daily restaurant operations, ensuring a smooth workflow and high customer satisfaction.
• Led and motivated team members to maintain efficiency and quality service during shifts.
• Managed inventory, placed orders, and reduced waste to control costs.
• Handled cash management, including opening and closing registers and reconciling daily sales.
• Ensured compliance with health, safety, and sanitation standards.