Marsela Alvarez
Hialeah
Summary
Dynamic Assistant Manager with proven expertise in team leadership, customer service, and staff training. Committed to enhancing customer experiences and driving sales to achieve business objectives. Very motivated and driven , open to feedback and learning more to be able to grow.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Bath & Body Works
Pembroke Pines, FL
07.2020 - Current
- Led team in achieving sales goals through effective training and performance management.
- Developed and implemented visual merchandising strategies to enhance product presentation.
- Analyzed inventory levels and coordinated replenishment efforts to ensure optimal stock availability.
- Mentored new staff on customer service best practices and operational procedures.
- Supported in creating effective schedules to support business needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Associate
JCPenney
Hialeah, FL
01.2019 - 05.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Hialeah Gardens High School
Hialeah, FLSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Staff supervision
- Staff management
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Assistant Manager
Bath & Body Works
07.2020 - Current
Sales Associate
JCPenney
01.2019 - 05.2020
High School Diploma -
Hialeah Gardens High School