Marsella Palmer
Garland
Summary
Energetic and service-oriented professional with experience in customer care, scheduling, and coordination. Skilled at providing compassionate support, resolving conflicts, and creating positive experiences in fast-paced environments. Strong background in hospitality-focused service, communication, and teamwork.
Overview
4
4
years of professional experience
Work History
Therapy Coordinator
Platinum Home Health Care
Addison
07.2022 - Current
- Served as the primary point of contact for patients and families, ensuring compassionate and supportive communication.
- Resolved concerns promptly and effectively, providing a seamless service experience.
- Acted as a liaison between patients, families, and service providers, ensuring clear communication and customer satisfaction.
- Maintained accuracy in records and scheduling to ensure smooth operations.
Server
Snuffers
Richardson
10.2023 - 12.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Managed customer inquiries and resolved issues promptly to enhance experience.
Home Health Auditor
Reliant Home Health Agency
Plano
06.2021 - 06.2022
- Reviewed and audited records with attention to detail, ensuring compliance, and accuracy.
- Collaborated with multidisciplinary teams, demonstrating strong teamwork and communication skills.
- Assisted in maintaining quality service delivery to meet patient and family expectations.
Education
High School Diploma -
Naaman Forest High School
Garland, TXSkills
- Customer Service & Hospitality
- Conflict resolution and problem-solving
- Safety awareness and emergency response
- Effective communication and active listening
- Team collaboration and adaptability
- Microsoft Excel and Outlook proficiency
Timeline
Server
Snuffers
10.2023 - 12.2024
Therapy Coordinator
Platinum Home Health Care
07.2022 - Current
Home Health Auditor
Reliant Home Health Agency
06.2021 - 06.2022
High School Diploma -
Naaman Forest High School
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