Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Marsena Wallace

Lake Mary,FL

Summary

I am a committed, long term employee with desire to expand my career and I am looking forward to taking on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I have previously shown that I am adept at working effectively in a field position. I am a strong and supportive team mate. I am very good at negotiating with shops to reach ACOR and mitigate fees for storage and tear down in the event of a total loss. I am qualified for this position and I would like the opportunity to be able to take a new direction to be my best, as an asset for the company by applying my skills and knowledge in order to enhance the organizational brand.

I previously was a FCR and I made a change in 2021 to go to the NEST on the Virtual Assist team. My children were younger and I did a lot of traveling with them and the NEST fit into our schedule best at that time. Now, I am looking to turn the page and get back into talking to clients face to face and dealing with shops in person. I want to get back out and interact with others.

Overview

31
31
years of professional experience

Work History

FCR II

National General Insurance Company
Tampa, FL
09.2005 - Current
  • Complete day-to-day duties accurately and efficiently.
  • Prioritize and organize tasks to efficiently meet deadlines and goals.
  • Recognized by management for providing exceptional customer service and being a team player with being awarded Applause points.
  • Available to support my teammates and assist to accomplish completion of tasks.
  • Provide excellent service and attention to customers when face-to-face or through phone conversations.
  • I have previously scheduled appointments with customers for inspections and also reinspected vehicle at shops using effective interpersonal and people skills.
  • I understand and follow oral and written directions.
  • Maintain updated knowledge through continuing education requirements and advanced training such as I-car classes .

Collision Estimator

The Recovery Room Body Shop
Winter Park, FL
08.1992 - 09.2005
  • Calculated cost estimates for repair or replacement of vehicle parts.
  • Assisted customers in understanding their insurance coverage options.
  • Provided customer service by responding to inquiries regarding repairs and estimates.
  • Documented findings in a written report with photos to be used for insurance claims.
  • Evaluated different repair methodologies to create collision estimates for damages.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL

Skills

  • Friendly, Positive Attitude, Driven and Goal Oriented
  • Strong Customer Service Skills
  • Strong Written Communication Skills
  • Time Management
  • Flexible and Adaptable to handle unexpected issues that come up during the typical workday, I can handle being under pressure and successfully negotiate favorable outcomes
  • Organizational Skills
  • I have my Florida 620 Adjusters License, I currently hold Adjusters licenses for NC, OK, LA, TX, and GA, Florida is my state of residency

Affiliations

  • I enjoy horseback riding in my spare time
  • I like to travel
  • I like to support my kids in their activities

Timeline

FCR II

National General Insurance Company
09.2005 - Current

Collision Estimator

The Recovery Room Body Shop
08.1992 - 09.2005

Associate of Arts - General Studies

Valencia College

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Marsena Wallace