Marsha Cairo
Taylor,TX
Summary
Positive, logical,outgoing and friendly professional brings excellent skills in customer service. Resolves customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Comfortable in fast-paced, constantly changing and stressful environment. Detail orientated and creative .Very comfortable with talking to people, in person or over the phone. Motivated team player committed to contributing to company success goals.
Overview
5
5
years of professional experience
Work History
Veterinary Receptionist
Graef Veterinary Hospital
Taylor, TX
04.2023 - 08.2024
- Communicated with patients with compassion while keeping medical information private.
- Updated and maintained databases with current information.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Kept track of client's payment history and updated account information accordingly.
Assistant Business Office Manager
Park Manor Bee Cave Long Term Care
Bee Cave, TX
06.2022 - 04.2023
- Provided administrative support to senior management as needed.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Veterinary Receptionist
2222 Veterinary Clinic
Austin, TX
06.2021 - 06.2022
- Arranged hospital admissions for patients as required.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
Cashier
H.E. Butt Grocery Company
Bee Cave, TX
06.2019 - 06.2021
- Verified customer age requirement for alcohol or tobacco purchases.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Mather High School
Chicago06-1975
Skills
- Customer service
- Verbal and written communication
- Attention to detail
- Schedule coordination
- Appointment setting
- Billing and invoicing
- Telephone etiquette
- Cash management
- Adaptability and flexibility
Timeline
Veterinary Receptionist
Graef Veterinary Hospital
04.2023 - 08.2024
Assistant Business Office Manager
Park Manor Bee Cave Long Term Care
06.2022 - 04.2023
Veterinary Receptionist
2222 Veterinary Clinic
06.2021 - 06.2022
Cashier
H.E. Butt Grocery Company
06.2019 - 06.2021
High School Diploma -
Mather High School
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