Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marsha Cardona

Summary

Dynamic professional with extensive experience at Kaiser Hospital, excelling in patient communication and conflict resolution. Proven ability to enhance operational efficiency and ensure safety through effective emergency response coordination. Recognized for delivering exceptional customer service and maintaining integrity in high-pressure environments. Strong multitasking skills and adept at complex problem-solving.

Overview

4
4
years of professional experience

Work History

Cashier Receptionist

Kaiser Hospital
San Francisco, USA
09.2025 - Current
  • Check- In, Check- out members, Determine patients membership/benefits according to the benefit display
  • Verify and / or update all demographic information, for example Personal Physician Selection, Language preference
  • Collect co-pays and fees, explaining co pays to members, informing patients of available payment options, directing patients to appropriate area after check-in process is completed
  • Working towards positive operational outcomes

Pharmacy Clerk

Kaiser Hospital
Modesto, USA
10.2024 - 09.2025
  • Handled cash transactions and processed insurance claims for prescription orders.
  • Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
  • Collaborated with healthcare professionals to ensure seamless patient care services.
  • Processed payments from customers using cash registers or other electronic systems.

Communication Operator

Kaiser Hospital
Manteca, USA
05.2024 - 10.2024
  • Receiving incoming calls, initials emergency call notification, pages medical center personnel on request, and maintain various records as required
  • Serves as central communication point for all in house emergencies
  • Used daily system logs to document production information, discussing issues with management.

Security

Kaiser Hospital
Modesto, USA
09.2023 - 05.2024
  • Responding to members who have any concerns or requests for information
  • Recording and processing requests for equipment repair on our daily logs. De-escalating situation for members that are getting upset.
  • Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
  • Insuring the safety of the members and staff. Demonstrating professionalism while assisting staff with 1799 and 5150's

Server

Jack's Restaurant & Bar
Modesto, USA
05.2021 - 07.2023
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction. Ensuring great customer service and great experiences
  • Assisted with training new staff on restaurant procedures and service standards.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Handled cash transactions accurately and maintained a balanced register.

Education

Bachelor - Criminal Justice

California State University Stanislaus
Turlock, CA

Skills

  • Patient communication
  • Emergency response coordination
  • Conflict resolution
  • Multitasking abilities
  • Customer service
  • Complex Problem-solving
  • Work ethic and integrity
  • Written and verbal communication

Languages

Spanish
Professional

Timeline

Cashier Receptionist

Kaiser Hospital
09.2025 - Current

Pharmacy Clerk

Kaiser Hospital
10.2024 - 09.2025

Communication Operator

Kaiser Hospital
05.2024 - 10.2024

Security

Kaiser Hospital
09.2023 - 05.2024

Server

Jack's Restaurant & Bar
05.2021 - 07.2023

Bachelor - Criminal Justice

California State University Stanislaus

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