Marsha Chambers
Atlanta,GA
Summary
Dynamic leader with a proven track record at Premium Assignment Corporation, enhancing team efficiency and problem-solving skills through innovative training. Expert in quality control and exceptional communication, I excel in creating positive environments and fostering staff development. Achieved significant improvements in customer service processes, leveraging both hard and soft skills to meet and exceed employer expectations.
Overview
19
19
years of professional experience
Work History
Beauty Expert & CEO
Self-employeed
Atlanta, GA
06.2014 - 12.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Educated clients on proper skincare routines, leading to improved skin health and appearance.
- Contributed ideas for marketing campaigns promoting seasonal trends or new product launches within the store.
- Resolved customer concerns promptly and professionally, maintaining trust in the brand''s quality of service.
- Organized and facilitated in-store promotional events to increase brand awareness and store traffic.
- Increased sales revenue by effectively upselling and cross-selling beauty products to clients.
- Mentored new hires in product knowledge, sales techniques, and company policies, fostering a strong team environment.
- Stayed current with industry trends and new product releases, enabling knowledgeable recommendations to clients.
Customer Service Manager/Trainer
Premium Assignment Corporation
Tallahassee, FL
08.2007 - 04.2014
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Collaborated with management to assess staff development needs and created customized training materials accordingly.
- Developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.
- Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Developed customer service manual to standardize procedures across all departments.
- Coordinated with product development team to address frequent customer issues.
- Tailored training content to meet specific needs of customer service representatives.
Sales Specialist
Convergys
08.2005 - 07.2007
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Education
Sociology And English - Social Sciences
Florida State University
Tallahassee, FL08.2014
Skills
- Task delegation
- Quality control
- Staff training
- Call monitoring
- Coaching techniques
- Group facilitation
- Problem-solving abilities
- Excellent communication
- Organizational skills
- New hire orientation
- Feedback delivery
- Teamwork and collaboration
- Problem-solving
- Conflict resolution
- Professionalism
Accomplishments
Employee of the Month at Premium Assignment Corporation August 2008.
Timeline
Beauty Expert & CEO
Self-employeed
06.2014 - 12.2024
Customer Service Manager/Trainer
Premium Assignment Corporation
08.2007 - 04.2014
Sales Specialist
Convergys
08.2005 - 07.2007
Sociology And English - Social Sciences
Florida State University