Marsha Daniels
Medina,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CGI Technologies And Solutions
04.2017 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
No Degree - Medical Assisting
National Education Center
Cleveland, OH04.1993
Skills
- Paperwork Processing
- Scheduling
- Data Collection
- Appointment Scheduling
- Complaint Handling
- Professional Telephone Demeanor
Timeline
Customer Service Representative
CGI Technologies And Solutions
04.2017 - 07.2023
No Degree - Medical Assisting
National Education Center
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