Marsha Davis
Louisville,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Mv Transportation Inc. temporary. Job
Louisville
06.2026 - 10.2026
- Answered rider calls for MV Transportation paratransit service.
- Resolved passenger questions about routes, fares, and pickup times.
- Scheduled trips using company dispatch and reservation systems.
Cashier/Customer Service
Walmart
Louisville, KY
12.2025 - 06.2026
- Processed cash, card, and mobile payments accurately at register.
- Assisted checkout operations in busy retail customer service environment.
- Interacted politely with customers to promote quality service during checkout.
Pharmacy Technician
Keeper pharmacy/temporary job
Louisville
06.2025 - 12.2025
- Verified patient information and insurance details before processing orders.
- Resolved customer complaints in a timely manner while maintaining professionalism.
Cashier/Customer Service Representative
Circle K
Louisville
04.2024 - 06.2025
- Processed cash, card, and mobile payments at Circle K register
- Greeted customers and answered questions about products and store services
- Verified age for alcohol, tobacco, and lottery purchase.
Technical Customer Service Representative
Spectrum
Louisville, KY
06.2022 - 04.2024
- Assisted Spectrum with all their technical needs as well as any just satisfaction they may have had due to Internet failure.
- Processed service orders, appointments, and account changes for customer requests.
- Guided customers through modem, router, and cable box setup steps.
Home Caretaker
Home
Louisville
06.2018 - 05.2022
- My mother was diagnosed with stage four throat cancer and my father was a diabetic with stage four kidney disease and had three strokes. I took care of my parents until they both died.
Pharmacy Technician
Krogers Grocery Store
Louisville, KY
02.2015 - 06.2018
- Prepared medication orders using pharmacy software and prescription labels.
- Verified patient information and insurance details before filling prescriptions.
- Managed inventory by checking stock levels and ordering supplies.
Cashier/Customer Service Representative
L&N Federal Credit Union
Louisville, KY
08.2010 - 02.2015
- Coordinated with bank staff to support smooth customer service operations.
- Verified customer identity for account access, service requests.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
School Bus Driver
JCPS
Louisville, KY
07.2000 - 08.2010
- Inspected bus before shifts for safety and mechanical issues.
- Transported students safely to and from Jefferson County Public Schools.
- Followed traffic laws, route maps, and
Education
Some College (No Degree) - General
GED
Louisville, KYSkills
- Dispatch scheduling
- Reservation systems
- Fare processing
- Payment reconciliation
- Call center operations
- Appointment scheduling
- Customer service
- Multi-line phone talent
- Attention to detail
- Active listening
- Problem solving
- Conflict resolution
- Dispute resolution
- Clear communication
Timeline
Customer Service Representative
Mv Transportation Inc. temporary. Job
06.2026 - 10.2026
Cashier/Customer Service
Walmart
12.2025 - 06.2026
Pharmacy Technician
Keeper pharmacy/temporary job
06.2025 - 12.2025
Cashier/Customer Service Representative
Circle K
04.2024 - 06.2025
Technical Customer Service Representative
Spectrum
06.2022 - 04.2024
Home Caretaker
Home
06.2018 - 05.2022
Pharmacy Technician
Krogers Grocery Store
02.2015 - 06.2018
Cashier/Customer Service Representative
L&N Federal Credit Union
08.2010 - 02.2015
School Bus Driver
JCPS
07.2000 - 08.2010
Some College (No Degree) - General
GED