Marsha Eakin
Mineola,TX
Summary
Proven ROI Coordinator with a track record of enhancing operations and customer satisfaction at BSW Texas Spine Joint Hospital. Skilled in data entry and relationship building, I consistently improved workflow efficiency and maintained high performance standards. Demonstrated ability to manage sensitive information with discretion, excelling in fast-paced environments.
Overview
18
18
years of professional experience
Work History
ROI Coordinator
BSW Texas Spine Joint Hospital
02.2015 - Current
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Kept high average of performance evaluations.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Office Assistant
Christus Trinity Mother Frances Hospital
05.2007 - 02.2015
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
Diploma - General Studies
East Central High School
Tulsa, Ok06.1990
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Discretion and Confidentiality
- Document Management
- Document Control
- Multitasking and Organization
Timeline
ROI Coordinator
BSW Texas Spine Joint Hospital
02.2015 - Current
Office Assistant
Christus Trinity Mother Frances Hospital
05.2007 - 02.2015
Diploma - General Studies
East Central High School