MARSHA EVERTS
JEFFERSON CITY,MO
Summary
Accomplished business leader with a proven track record at EMS PROFESSIONALS, enhancing operational efficiency and spearheading growth through strategic planning and relationship building. Expert in financial management and staff development, achieving significant revenue increases by implementing innovative business solutions and fostering team performance.
Overview
37
37
years of professional experience
Work History
Owner
EMS PROFESSIONALS
Jefferson City, MO
11.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Researched target market to discover customer needs and analyze competitor trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Operations Manager
AllMed
11.1991 - 10.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Radiology Technician Assistant
St. Mary's Hospital Medical Center
Jefferson City, MO
05.1987 - 09.1991
- Enhanced patient comfort by providing clear instructions and compassionate care during radiology procedures.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care during diagnostic imaging procedures.
- Participated in ongoing professional development opportunities to stay current on industry trends and advancements in radiology technology.
- Improved patient throughput by assisting with positioning patients accurately and securely for imaging studies.
- Ensured quality control of radiographic images, promptly reporting any issues to the supervising radiologist for immediate resolution.
- Contributed to the continuous improvement of facility workflows by participating in team meetings and offering constructive feedback based on direct experience.
- Demonstrated adaptability by cross-training in various imaging modalities, allowing for increased flexibility within the department when staffing shortages occurred.
- Safeguarded confidential patient information by diligently following HIPAA regulations in record keeping practices.
- Streamlined the workflow for radiologists, efficiently preparing examination rooms and equipment for daily use.
- Increased efficiency of department operations by maintaining inventory levels of consumables and ordering supplies as needed.
- Educated patients on post-procedure care instructions, fostering better understanding of follow-up steps and expectations.
- Facilitated seamless communication between radiology staff members through timely updates on exam status, findings, or anticipated delays.
- Supported Radiology Technicians during complex procedures by anticipating needs for additional supplies or equipment, ensuring a smooth process from start to finish.
- Assisted in performing various diagnostic tests such as MRI, CT scans, ultrasound examinations, contributing to accurate diagnoses and treatment plans.
- Provided excellent customer service at all times to both internal colleagues and external clients such as referring physicians or insurance providers.
- Expedited report generation for radiologists by inputting relevant patient data into electronic medical records systems accurately and efficiently.
- Reduced patient wait times by effectively managing appointment schedules and accommodating emergency cases when necessary.
- Maintained a clean and organized work environment by performing daily cleaning tasks and adhering to infection control guidelines.
- Maintained a safe environment for patients and staff by adhering to strict radiation safety guidelines and protocols.
- Prepared and positioned patients for imaging procedures.
- Assisted radiologist in performing special imaging procedures.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Instructed patients on proper positioning for imaging.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
- Operated radiologic equipment to obtain images of body structures.
Education
Associate Of Business Administration -
University of Missouri
Columbia, MODiploma -
Blair Oaks High School
Jefferson City, MO05.1990
Skills
Relationship building
Search Engine Optimization
Profit and Loss
Human Resource Management
Negotiation
Strategic planning
Business planning
Client Service
Verbal and written communication
Business administration
Operations management
Financial Management
Contract Management
Marketing
Business Development
Staff Management
Coaching and mentoring
Partnership development
Effective leader
Product development
Inventory management
Staff training/development
Recruitment
Scheduling
Timeline
Owner
EMS PROFESSIONALS
11.2011 - Current
Operations Manager
AllMed
11.1991 - 10.2010
Radiology Technician Assistant
St. Mary's Hospital Medical Center
05.1987 - 09.1991
Associate Of Business Administration -
University of Missouri
Diploma -
Blair Oaks High School