Marsha Ford
Tulsa,OK
Summary
Dedicated employee with 10 years experience in a Healthcare setting. Reputation for skillfully communicating with stressed patients and ensuring full satisfaction. Thrive in a high-volume call environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Staffing Manager
Cornerstone Caregiving
Tulsa, OK
06.2024 - Current
- Assisted in employee recruitment, hiring and interview processes.
- Conducted interviews and assessed candidates for cultural fit and skills alignment.
- Identified and filled temporary, contract, and permanent staffing needs for clients.
- Managed recruitment process from initial contact through onboarding of new hires.
- Collaborated with departmental leaders to define specific hiring requirements for each position.
- Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates.
- Developed and maintained relationships with potential job candidates.
- Advised management on organizational design changes related to staffing needs.
Staffing Clerk
Oklahoma State University Medical Center
TULSA, OK
05.2021 - 11.2023
- Coordinated and planned work shift schedules according to availability.
- Determined minimum staffing requirements for each nursing job class by examining unit-staffing patterns.
- Monitored nursing schedules to verify hours and prevent unauthorized overtime.
- Communicated with nursing management to identify and adapt to changing staffing needs.
Contract Health Technician
Muscogee Creek Nation Dept Of Health
Tulsa, OK
11.2018 - 03.2020
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Returned phone messages and emails within 24 hours and responded to complaints before issues escalated.
- Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
- Utilized Nextgen to compile data gathered from various sources.
Patient Registration
Muscogee (Creek) Nation Department of Health
Okmulgee, OK
08.2013 - 07.2018
- Checked insurance information for benefits coverage and inputted pre-authorization documents into the system.
- Ensured HIPAA compliance.
- Maintained patient charts and confidential files.
- Escorted patients to the vehicle after discharged.
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Assessed and resolved variances in accounts and invoices.
- Updated patient demographic information in Cerner to prevent treatment and recordkeeping errors.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Medical Records Clerk
Muscogee (Creek) Nation Department of Health
Okmulgee, OK
08.2013 - 07.2015
Education
CNA - CNA/HOMEHEALTH
WINGS HEALTHCARE TRAINING
Broken Arrow, OK04.2021
High School Diploma -
Wilson High School
2001
Skills
- Office organization
- Proficient in MS Office
- Effective team player
- Dependable and reliable
- Invoice processing
- Telecommunication skills
- Cheerful and energetic
- Excellent multi-tasker
- Appointment confirmation
- Accurate documentation
- Insurance precertification processes
- Multi-line phone proficiency
- Patient scheduling
- Decision-making
- Leadership
Timeline
Staffing Manager
Cornerstone Caregiving
06.2024 - Current
Staffing Clerk
Oklahoma State University Medical Center
05.2021 - 11.2023
Contract Health Technician
Muscogee Creek Nation Dept Of Health
11.2018 - 03.2020
Patient Registration
Muscogee (Creek) Nation Department of Health
08.2013 - 07.2018
Medical Records Clerk
Muscogee (Creek) Nation Department of Health
08.2013 - 07.2015
CNA - CNA/HOMEHEALTH
WINGS HEALTHCARE TRAINING
High School Diploma -
Wilson High School