Marsha Hengeveld
Estherville,IA
Summary
Dynamic professional with a proven track record at Woody's Pizza, excelling in multitasking and relationship management. Skilled in customer service and time management, I boosted repeat customer rates through exceptional guest engagement. Demonstrated strong work ethic and communication skills across diverse roles, enhancing team efficiency and customer satisfaction.
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
3
3
years of professional experience
Work History
Server
Woody's Pizza
Estherville, IA
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Kitchen Staff Member
Woody's Pizza
Estherville, IA
06.2021 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Managed time to juggle multiple tasks simultaneously with ease.
- Managed the ovens, fryers, and pizza line in a timely manner.
- Answered phones to take orders and dealt with complaints and questions from customers
Daycare Teacher
Little Wranglers Daycare
Estherville, IA
04.2023 - 05.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted in potty training and other daily hygiene activities to support child development.
Education
Elementary Education
University of Northern Iowa
Cedar Falls, IA05.2028
High School Diploma -
Estherville Lincoln Central
Estherville, IA05.2024
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Relationship Management
Communication
Time Management
Customer Service
Loves children
Child Care
Approachable
Social Skills
Additional Information
I was asked to be a positive role model on the kids in my elementary school district. I met with the kids who were getting in trouble easily or had a bad home life that they were with someone positive. This was so they had someone they could talk to to have the best experience at school.
Timeline
Server
Woody's Pizza
05.2024 - Current
Daycare Teacher
Little Wranglers Daycare
04.2023 - 05.2024
Kitchen Staff Member
Woody's Pizza
06.2021 - Current
Elementary Education
University of Northern Iowa
High School Diploma -
Estherville Lincoln Central